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Old 10-07-2005, 03:00 PM   #1 (permalink)
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Anyone ever have a problem with the desktop application loader while reinstalling the OS, or erasing the handheld and installing a new OS version?

I seem to be able to erase the handheld (7100t), but then I get an error message on my desktop that says the application loader is "unable to reconnect to the handheld during a multi-stage install operation." I cannot successfully wipe my handheld device and complete a clean install.

This all started with my handheld freezing up on me and giving me a "Prefetch error 322" The error screen tells me to reset, and I do by pressing "R" but it just comes back on with the same error screen.

Is there another way to reset the device besides the "R" key, or removing the battery for 30 seconds? Is there a hard reset button somewhere? Thanks for any help in advance.
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Old 10-07-2005, 03:37 PM   #2 (permalink)
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I had that once when I was using a USB hub - since then I go straight to the PC or laptop and have not had similar problems.

There is no hard reset button; there is a tool called "javaloader" which wipes a BB clean. Search for it on the forum and download it. It is a DOS application, which is run from a DOS prompt with the command:

javaloader -usb wipe

Then you should be able to reload the OS through application loader.

Good luck!
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Old 10-09-2005, 10:07 AM   #3 (permalink)
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Default recover from prefetch error

Try this sequence:

Remove battery from 7100t
Start desktop manager
Connect 7100t to computer
Insert battery
Wait... should get a prompt to install the OS after a few minutes
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