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Old 01-11-2009, 02:41 PM   #1 (permalink)
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Default Mass email delete function lost after OS upgrade to 4.5.0.110 and Desktop Mgr to 4.7

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I seached around and can't find a solution that works on my 8820. After the above updates, I checked the device mailbox and found many, many duplicates of the same old messages. The "delete prior" function doesn't work-the hourglass just sits there and times out. The ALT click delete method to designate a group doesn't work, either.
Any ideas, O Learned Ones?
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Old 01-11-2009, 02:44 PM   #2 (permalink)
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Might be a couple of things, given taht you did the phone OS and DM upgrades pretty close together. (No harm in that, I've done it myself-just need to start narrowing down possibilties).

Basics first: Have you done a battery pull as yet?
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1st Step in Troubleshooting: Do you have a BlackBerry Data Plan?
2nd Step in Troubleshooting: Pull the Battery.
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Old 01-11-2009, 03:01 PM   #3 (permalink)
Knows Where the Search Button Is
 
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Thanks for the suggestion, but that's the first thing I did, and no joy.
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Old 01-11-2009, 03:16 PM   #4 (permalink)
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Are you BIS or BES?
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Old 01-11-2009, 03:17 PM   #5 (permalink)
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Bis.
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