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Old 02-05-2009, 03:01 PM   #1 (permalink)
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Default Email search no longer works with OS 4.5

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I have an 8820 and recently upgraded to OS 4.5

I have searches set up in messages to seperate my work and home email so that I type Alt W and just get messages for my corporate email inbox, Alt H and I get messages for my home email inbox.

The home search no longer works after upgrading to OS 4.5 (it worked perfect with 4.22). My search is set up as follows;

Type: Local
In: Any address field
Subject: <blank>
Message: <blank>
Include encrypted messages: Yes
Service: <my home email account>
Folder: All folders
Show: Received only
type: All

All I get is a blank list when I do this search (there are messages there). This search works fine for my corporate emails (as I change the Service field to Desktop and the Folder to Inbox).

I'm guessing the problem is with the Folders field. When I try and change the folders field I only see my corporate email folders (and MMS, SMS, etc.).

Any ideas on how to get this working again?
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Old 02-05-2009, 03:06 PM   #2 (permalink)
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Have you tried pulling the battery out for about 30 seconds (while the device is still powered on)?
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Old 02-05-2009, 03:15 PM   #3 (permalink)
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Yes, I have tried a battery pull and have the same problem
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Old 02-05-2009, 03:35 PM   #4 (permalink)
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Have you resent your service books since upgrading to 4.5?
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Old 02-05-2009, 03:51 PM   #5 (permalink)
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No I had not resent the service books, but I just resent them and the home search is still not working.
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Old 02-05-2009, 03:54 PM   #6 (permalink)
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That is interesting.

Try sending yourself a new message with a keyword that you can search for. See if it will find that message now that the service books were sent.
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Old 02-06-2009, 01:42 AM   #7 (permalink)
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That works, and in looking at it I figured it out (and of course it is dumb user error).

When I was saving the search I was putting an entry in the Title field AND name field (so it was searching for that name). Soon as I blanked out the name field, it started working.

Thanks for your help

Last edited by kwdunn : 02-06-2009 at 09:22 AM.
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Old 02-06-2009, 07:06 AM   #8 (permalink)
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Make sure the "Type: Remote" is set, search the server. "Local" will just search your BB device.

But it's working for you so nevermind
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