03-26-2009, 07:01 AM
Join Date: Nov 2007
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| | Enterprise plan
Hi, thanks for responding. We have several BB's with the BB Service provider, the BES server is hosted in another country.
We are usually able to enter the activation password and after a few attempts get it to synchronize, but as I mentioned I get the error message immediately.
Only difference with the BB and all of our others is this one was a prior AT&T BB. We have purchased other BB's from the USA but they had not previously been used with a provider.
I'm tasked with making the decision why it's not working, as the user paid $175 for it and does not want to buy another one if not necessary.