Originally Posted by DarkBreaka
Another problem has arised.
Vodaphone in India has succesfully added the Blackberry Data Package. The user is not getting capital GPRS.
When we went to go activate the BES, it says to contact the administrator.
- I asked her to go to the TCP settings and select register now thinking that it would push the vodafone service books to the 8830. She can't even see the browser icon which tells me the service books haven't been pushed.
- I-ve asked her to wipe the device, and no go with that.
- Also asked her to send a PIN to me here in Canada. She gets a red X trying to send it. When I try to send her a PIN, I get a red X on my end.
Not sure how we should proceed now. Just to confirm she is getting captial GPRS.
EDIT: Just so that there's more information. She used to use a foreign SIM with BB service back in the UK and it was working perfectly. PINs, BES, etc. etc.
Has she pulled the battery after the service was activated? Has she set the device to GSM only?