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Old 04-20-2009, 05:11 PM   #1 (permalink)
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Default 8703e help needed for new blackberry user

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I purchased a used 8703e on ebay and I am having issues with some IT security that was on there from the prior user. I worked with several Sprint techs to try and correct the problem but did not have any success. Here is a description of the issues:
1. Whenever I try to make a voice call, I get the message that only emergency calls can be made.
2. There seems to be some security lock as well -- I don't have access to turn off the password or adjust the lock out time (currently set at 2 minutes).
3. Firewall - set to enable --- no adjustment allowed.
4. SMS messages work properly - can send and receive

We have tried wiping the unit numerous times and it has not solved the issue.

Does anyone have any ideas on possible fixes for this? Is it possible to completely remove everything and then reload the operating system?

Fortunately, the ebay seller has refunded my money and told me to just toss the unit since they didn't want to sell it to anyone else with those problems.

Since I have my money back, I guess I will try anything since I won't be out anything.

Thanks
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Old 04-20-2009, 05:14 PM   #2 (permalink)
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Welcome to the forums.

This should solve your issues.
Remove IT Policy - BlackBerryFAQ
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Old 04-25-2009, 01:51 PM   #3 (permalink)
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jsconyers,
Thanks for the tip! I followed the instructions and everything seems to be working properly now --- I can make and receive voice calls now!!

Thanks for your help!
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Old 04-25-2009, 05:43 PM   #4 (permalink)
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You're very welcome
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The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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