BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 04-28-2009, 05:52 PM   #1 (permalink)
New Member
 
Join Date: Apr 2009
Model: 8700c
PIN: N/A
Carrier: AT&T
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default 8700c on AT&T, no SMS Text option

Please Login to Remove!

I have read through a bunch of threads here and elsewhere and can't find a solution to work. I recently got my phone off eBay and it is relatively worthless to me if I can't text message. I have all the latest Desktop software and downloaded JL_Cmder to run a 'resettofactory' on it in order to remove any IT blocks as I assumed it was since my problem sounded similar to many others I read. However, after executing the process several times, I still don't have a text option. Any other ways I can get that back?
Offline  
Old 04-28-2009, 06:04 PM   #2 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,069
Post Thanks: 138
Thanked 139 Times in 120 Posts
Default

Welcome to the forums. The resettofactory option only works on devices running 4.3 and up. Follow these steps and it should fix you right up:
Remove IT Policy - BlackBerryFAQ
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Offline  
Old 04-28-2009, 07:52 PM   #3 (permalink)
New Member
 
Join Date: Apr 2009
Model: 8700c
PIN: N/A
Carrier: AT&T
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I am currently running 4.5. I don't have a "wipe" option on in my security to run option 2.
Offline  
Old 04-28-2009, 07:54 PM   #4 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,069
Post Thanks: 138
Thanked 139 Times in 120 Posts
Default

Options > Security Options > Press the trackwheel > select Wipe Handheld.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Offline  
Old 04-28-2009, 07:56 PM   #5 (permalink)
New Member
 
Join Date: Apr 2009
Model: 8700c
PIN: N/A
Carrier: AT&T
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I don't have that option.
Offline  
Old 04-28-2009, 07:57 PM   #6 (permalink)
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App5
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,016
Post Thanks: 54
Thanked 778 Times in 740 Posts
Default

Make sure that your carrier has SMS enabled on your account. Happened to me once.
__________________
-->>BB FAQ

-->>Stinsonddog's Tip Site!

-->>Twitter


If someone helps, tell them by clicking the Thanks button.!!
Offline  
Old 04-28-2009, 07:58 PM   #7 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,069
Post Thanks: 138
Thanked 139 Times in 120 Posts
Default

Oops my fault.

Options > Security Options > General Settings >Press the trackwheel > select Wipe Handheld.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Offline  
Old 04-28-2009, 07:59 PM   #8 (permalink)
New Member
 
Join Date: Apr 2009
Model: 8700c
PIN: N/A
Carrier: AT&T
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Well, I didn't have to do that. It works now? I dunno how it happened, maybe I did something right and didn't notice.

Thanks for your help!
Offline  
Old 04-28-2009, 08:00 PM   #9 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,069
Post Thanks: 138
Thanked 139 Times in 120 Posts
Default

Weird... But good deal that it's working.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Offline  
Old 05-28-2009, 02:23 PM   #10 (permalink)
New Member
 
Join Date: May 2009
Location: Trinidad
Model: 8700c
PIN: N/A
Carrier: Digicel
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by jsconyers View Post
Welcome to the forums. The resettofactory option only works on devices running 4.3 and up. Follow these steps and it should fix you right up:
Remove IT Policy - BlackBerryFAQ[/url]
On the page, to remove the IT Policy, th elink to download the file policy.bin is not working, can any one guid me to where i can gat a copy of this file, as i am trying to get the SMS to work on my 8700C.

Thanks.
Offline  
Old 05-28-2009, 02:25 PM   #11 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,069
Post Thanks: 138
Thanked 139 Times in 120 Posts
Default

Welcome to the forums.

If you're device is running 4.3 or higher, you can use the ResetToFactory option in JL_Cmder. It's a lot quicker and easier. I would suggest upgrading you OS and then running ResetToFactory.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Offline  
Old 05-28-2009, 02:28 PM   #12 (permalink)
New Member
 
Join Date: May 2009
Location: Trinidad
Model: 8700c
PIN: N/A
Carrier: Digicel
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

The version i now updated to is v4.5.0.124(Platform 2.7.0.92)
Offline  
Old 05-28-2009, 02:30 PM   #13 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,069
Post Thanks: 138
Thanked 139 Times in 120 Posts
Default

Then download and install JL_Cmder and use the ResetToFactory selection. Make a backup of your data prior to doing this.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Offline  
Old 05-28-2009, 02:31 PM   #14 (permalink)
New Member
 
Join Date: May 2009
Location: Trinidad
Model: 8700c
PIN: N/A
Carrier: Digicel
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

any guides to where i can go and download JL_Cmder?
Offline  
Old 05-28-2009, 02:48 PM   #15 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,069
Post Thanks: 138
Thanked 139 Times in 120 Posts
Default

Here you go:
http://www.blackberryforums.com/gene...light=JL_Cmder
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Offline  
Old 05-28-2009, 02:57 PM   #16 (permalink)
New Member
 
Join Date: May 2009
Location: Trinidad
Model: 8700c
PIN: N/A
Carrier: Digicel
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks, i just 'restore to factory' and currently running the App loader.

Thanks very much, i will keep informed if it is working.
Offline  
Old 05-28-2009, 03:03 PM   #17 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,069
Post Thanks: 138
Thanked 139 Times in 120 Posts
Default

Sounds good. Let us know
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Offline  
Old 05-28-2009, 07:13 PM   #18 (permalink)
New Member
 
Join Date: May 2009
Location: Trinidad
Model: 8700c
PIN: N/A
Carrier: Digicel
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

still cannot send SMS text... i dunno what to do again... and suggestions will be welcomed.
Offline  
Old 05-29-2009, 06:33 AM   #19 (permalink)
New Member
 
Join Date: May 2009
Location: Trinidad
Model: 8700c
PIN: N/A
Carrier: Digicel
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I also have a collegue with a 8700G and his device is running:

v4.1.0.284 (Platform 2.0.0.120)
Cryptographic Kernel v3.8.3.7

and he can text! This is a wild shot here, if i were to wipe the handheld, and reinstall this version, do you all think i will be able to send SMS messaging.

Thanks.

Bear in mind i only updated my BB device yesterday to:
v4.5.0.124 (platform 2.7.0.92)
Cryptographic Kernel v3.8.5.32a

Last edited by ray786 : 05-29-2009 at 06:39 AM. Reason: to add more information in post.
Offline  
Old 05-29-2009, 08:06 AM   #20 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,069
Post Thanks: 138
Thanked 139 Times in 120 Posts
Default

Do you have the option to Compose SMS? If so, what happens when you try to send one?
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.