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Old 05-11-2009, 09:02 AM   #1 (permalink)
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Morning All,
I did what I thought was a full backup of information of my 8830 using the desktop manager.
After removing data from the phone and restoring the backup I noticed that my address book isn't being transferred or was never backed up.... arrrghhhh
What do I need to know for next time using the backup restore functions....
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Old 05-11-2009, 09:39 AM   #2 (permalink)
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Is wireless reconcile of your address book enabled?

Address Book > Options.
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Old 05-11-2009, 10:22 AM   #3 (permalink)
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yeah but this was before enterprise activation...
guess its lost... who knows...
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Old 05-11-2009, 10:25 AM   #4 (permalink)
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If wireless sync is enabled, the address book will not be restored regardless if it was before enterprise activation.
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Old 05-11-2009, 10:34 AM   #5 (permalink)
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bottom line i did a backup of the phone... thought that it would backup memo and address book... but didn't ....
Thought that would be a standard for a backup....
oh welll
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Old 05-11-2009, 10:40 AM   #6 (permalink)
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If you go into the advanced option and pull up the backup file. Do you see Address Book as part of the databases backed up?
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Old 05-11-2009, 11:07 AM   #7 (permalink)
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Quote:
Originally Posted by jdmarsh2g View Post
I did what I thought was a full backup of information of my 8830 using the desktop manager.
After removing data from the phone and restoring the backup I noticed that my address book isn't being transferred or was never backed up.... arrrghhhh
What do I need to know for next time using the backup restore functions....
If you're on a BES you shouldn't have to do backups/restores of information (unless the BES Admin monkey'd with the default settings on the BES).

What was the original problem you were having that prompted you to want to backup/restore the address book?
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Old 05-11-2009, 11:45 AM   #8 (permalink)
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Quote:
Originally Posted by jsconyers View Post
If you go into the advanced option and pull up the backup file. Do you see Address Book as part of the databases backed up?
No its grayed out
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Old 05-11-2009, 11:47 AM   #9 (permalink)
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Grayed out on the left column, right column, or both?
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Old 05-11-2009, 11:48 AM   #10 (permalink)
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Quote:
Originally Posted by juwaack68 View Post
If you're on a BES you shouldn't have to do backups/restores of information (unless the BES Admin monkey'd with the default settings on the BES).

What was the original problem you were having that prompted you to want to backup/restore the address book?
Not on a BES..
Here is the scenario.
Have the blackberry for personal use.
Then wanted to get work e-mail.
Required enterprise activation.
Might wipe out data on the 8830.
So using desktop manager i took a backup of the data on my phone.
Now receiving work e-mail but when restoring cannot restore address book and memo pad.
So I didn't do my homework in depth enough before the phone was wiped clean. I appreciate the feedback guys...
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Old 05-11-2009, 11:50 AM   #11 (permalink)
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It's a little late now, but you normally don't need to wipe your BB prior to BES activation.
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Old 05-11-2009, 11:52 AM   #12 (permalink)
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When going into Advanced Options i see that the Address book is 10.8 kb but is grayed out
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Old 05-11-2009, 11:53 AM   #13 (permalink)
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Yeah rushed process... followed the guidance of a verizon tech rep...
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Old 05-11-2009, 11:55 AM   #14 (permalink)
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Databases that are unavailable in the list have been configured for wireless backup and are read-only. You cannot restore or clear them....
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Old 05-11-2009, 11:57 AM   #15 (permalink)
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Quote:
Originally Posted by jdmarsh2g View Post
When going into Advanced Options i see that the Address book is 10.8 kb but is grayed out
Which column is grayed out, the left or the right?
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Old 05-11-2009, 11:59 AM   #16 (permalink)
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You can still restore your address book from the backup file.

Go into Address Book > Options > Wireless Sync = No.

Do an advanced restore of the address book.

Enable Wireless sync again.
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When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
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Old 05-11-2009, 12:00 PM   #17 (permalink)
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Fixed the issue by
1).turning off wireless sync
2). Refresh Back & Restore Advanced
3). Highlighted and copied over to device...
Appreciate all the info guys led me to the fix... .
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Old 05-11-2009, 12:02 PM   #18 (permalink)
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Glad you got it fixed
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Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
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