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Old 05-13-2009, 04:56 AM   #1 (permalink)
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Unhappy Problems playing music from new media card

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I have just installed a new 8GB SanDisk Media Card and have loaded music from Windows Media Player on my laptop.

The Media Card is displaying the whole CD and will open each track but nothing happens when play is selected. It switches from play to pause and back but the track does not start.

I have tried a battery pull as suggested on another thread but this hasn't changed anything.

Any advice gratefully received...
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Old 05-13-2009, 07:51 AM   #2 (permalink)
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What format is your music in? The link below details the formats that are compatable with your BlackBerry music player:

What video and audio formats are supported?? - BlackBerryFAQ
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1st Step in Troubleshooting: Do you have a BlackBerry Data Plan?
2nd Step in Troubleshooting: Pull the Battery.
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Old 05-13-2009, 09:45 AM   #3 (permalink)
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I don't know if it was here on another support forum...

But someone was having trouble with one or two albums. They would start, pause, move to next track and then possibly lockup.

After reviewing his situation, he found that wma files were causing the problem. His mp3 files played fine. I don't know much about wma but maybe there is a bit-rate issue if the file it coded too large or data is too "dense" (for want of a better description). I also don't know if the windows' format is protected (drm)
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