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Old 06-09-2009, 03:36 PM   #1 (permalink)
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Default updates to BB 8830 crashes device

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I have attempted to update the software on my BB 8830. I have v4.5.0.127. Each time I connect my device to the Desktop manager it recommends that I update the software.
I have done this 3 times in the past. Each time it crashes the device. and will not reboot or anything. I had taken it to Sprint store, and each time they have to replace my device because they have no clue what to do. (Now they give me refurbished models as they say they don't have anything else.)

I have seached the internet often to see if anyone else has this issue. (no luck)

Because of past experiences, I have still not updated this device. Any suggestion?

Old 06-09-2009, 03:41 PM   #2 (permalink)
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Welcome to the forums.

You don't need DM to upgrade your OS. You can use Loader.exe. Also, try upgrading to .138.

Follow the steps here to the letter and you should be fine:
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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