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Old 06-21-2009, 12:13 AM   #1 (permalink)
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Default 8700C/Tmobile issues (mms)

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Hi there, been a long time lurker but decided to register and post my issue.
A friend gave me his old unlocked 8700c which I am currently using with tmobile. The phone is solid but the only complaint is MMS texting. Before I go on I need to clarify that I DO NOT have a data plan. I just don't have much use for it. I saw that this is a much discussed issue here and I have done some research.

The only complaint I have is MMS/Picture messaging. I tried calling Tmobile and having them add the BB enabler tool but the PDA reps I've talked to don't seem to know what that is anymore. I tried calling at&t but they don't seem to know anything about BB smartphones at all.
I had one tmobile rep go through the service book process with me. Later that evening the phone was texting itself indicating that my 8700 had been registered with the network. I checked the service book folder and it had a few new tmobile inputs there:

MMS transport [WPTCP]
TMOBILE USA WAP2.0 Support
TMOBILE USA WAP Browser configuration
TMOBILE USA WAP transport
Wap Push Config [WAPPushConfig]

^ all had check marks next to them and said active.

But when I was sent a pic msg from a friend it only said: You have been sent a message you can view at my.tmobile.com-use your normal username and password to sign in.

I am still not able to see any of this on my phone. I went on tmobile and saw the pic that way but that method is lame for a BB. I would like to be able to send and receive mms/pic msgs that I can see on my own BB screen.

I am thinking if I install a newer OS than the original one, it might help solve the issue, what do you guys think? Any suggestions would be great. Thanks in advance.
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Old 06-21-2009, 12:26 AM   #2 (permalink)
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A new OS won't fix the situation. Some sort of data service needs to be added to your carrier account to enable MMS, whether that is a BlackBerry data package or some kind of ala carte MMS service, if availible.
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Old 06-21-2009, 08:08 AM   #3 (permalink)
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AFAIK, you must have a BB data plan to enable MMS on a BB. Don't think a generic plan will work.

Also, I am not 100% certain but does the 8700 support MMS?
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Old 06-23-2009, 02:58 AM   #4 (permalink)
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Quote:
Originally Posted by ndub33 View Post
A new OS won't fix the situation. Some sort of data service needs to be added to your carrier account to enable MMS, whether that is a BlackBerry data package or some kind of ala carte MMS service, if availible.
Your correct, I installed 4.5, to no avail. Thanks, I'll look into it a little more now.



Quote:
Originally Posted by Dubdub View Post
AFAIK, you must have a BB data plan to enable MMS on a BB. Don't think a generic plan will work.

Also, I am not 100% certain but does the 8700 support MMS?
Yes, it does.
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Old 06-23-2009, 08:00 PM   #5 (permalink)
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My girlfriend had exactly this problem today... here's what happened:

My girlfriend was given 2 different models of Blackberry by her brother. She used the BB Pearl for a while to see how she liked it. She went through the setup wizard on the Pearl and set up email accounts etc on that device.

After using the Pearl for a couple of days, she decided to use the Curve instead. She put her SIM card in the Curve and continued to use it without any trouble.

I sent her an MMS message today, and all she got was a message from T-Mobile saying she'd received a message and if she wanted to view it, she'd have to log on to her T-Mobile account (the same message you got). A quick Google showed that the MMS pictures get dumped in your T-mobile "Album", but that's neither here no there, as I later fixed the problem.

Another Google search showed that if you send an MMS to yourself, it registers the phone on the network, and MMS messages then come to your phone, instead of the T-mobile "Album" application on TMO's web site.

She sent herself an MMS, but it never came through. I used her phone and ran the e-mail setup wizard again. I clicked on "Add an e-mail account" and the next thing it said was something to the effect of, "Your account was registered with the following PIN: 123ABC. You are currently using a device with the PIN: 987XYZ. Do you want to associate the your account with this PIN?" I selected YES, and sent an MMS from that phone to her own phone. Suddenly she got 15 e-emails and 19 Facebook updates, and all MMS messages sent from that point forward went to her phone.

So... try running the Setup Wizard again, and then send yourself an MMS message (with an attached photo). It's quite possible that your T-mobile account is confused and TMO is trying to send MMS messages to your phone, using your buddy's PIN... which won't work.

Good luck.
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