Originally Posted by eros18
Now that is just ridiculous. He paid for overnight shipping, waited all day, checked up on the tracking, (prolly more times than he would like to mention, can't blame you though), never got what he PAID for and you say his arguement is wrong ?
Regardless if he has to wait another day, in which case this will make 2 days of waiting since tomorrow is a holiday and won't expect to have it until Friday, HE PAID FOR OVERNIGHT DELIVERY. There is nothing wrong with his arguement about not trusting FedEx due to his experience.
As a side note, I've never had an issue with FedEx and am 10x happier with their service than UPS.
But the fact it's a holiday is not the fault of fedex. it's a one day delay. So many times when i need replacement blackberries, or treo's, and my CEO is one of the recipients, i'm nipping at the bud to get something immediately and care really badly about a one day delay..
but it's just a one day delay.. murphys law.. i've been there, it's rare, but it happens. =)
Again, it's not like this once incident speaks volumes about Fedex and the 8700c or blackberries are responsible for the breakdown of the Fedex network, it's just one package..
i'm sure the Fedex network is just fine. So why is my counter argument so bad?
If it was a replacement 957 for the guy at work that just needs one, i don't think i'd even have cared, but with a HOT product like the 8700 it got noticed enough to be posted here..
a refund is definately in order, but it depends who really is at fault too. Some large shippers enter their shipments in bulk and mistakes do happen?