My company originally used Verizon for all of our voice needs. After about two years, the company decided to get us sales guys into data as well (approx. 6 months ago). When we did, we researched both Verizon and Cingular. In the end, Cingular won the business on both price and phone selection (7100G vs 7250). Although the phones are a little behind the times, I never had too many complaints with Verizon voice service.
With that said, the transition was underway. The first wave of users received the 7100G with Cingular. The 7100G is a fantastic data device. To go from just a voice phone service to data and voice combined we were all thrilled with the 7100G. After the honeymoon was over, we became a little more critical. Although there wasn't any critism about the data plan, the voice quality was horrendous. We discovered that the Bluetooth headsets were limited in their performance. The maximum volume output was very poor; so much so that the Bluetooth devices are no longer used by anyone in the office and they don't even make good paperweights - maybe they would make good skeet? The bottom line is that the voice service is terrible (probably a combination of both the phone and service). I begged my IT department to allow me to go back to Verizon and they agreed.
I received my new BB 7250 from Verizon on 11/16/05. I thought that the 7250, although antiquated, must be better that the 7100G @ Cingular in regards to the voice. What I discovered is that if there is a voice improvement it was minimal at best. With the 7250 I feel I actually took a step backwards in regards to the data portion. The 7250 cannot even hold a candle to the 7100 series.
My conclusions are these: in order to get respectable voice quality on any BB device I feel that you have to use a CORDED headset. I have one on order from Umevoice (www.theboom.com)
. Since my BB shuffle, I discovered the 7130E on the verizon wireless Web Site. Because I'm within my 15 day window since receiving the 7250, I ordered the 7130E and I expect it by 11/30/05. At minimum I believe that the 7130E will be more in line with the pleasantries (data) on the 7100 series and the reliability of "The Network" with Verizon.
I won't hold my breath but I do have my fingers crossed.