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Old 11-03-2004, 03:45 PM   #1 (permalink)
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Old 11-03-2004, 04:32 PM   #2 (permalink)
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Old 01-01-2005, 02:01 PM   #3 (permalink)
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Default No System Software Was Found On Your Handheld

I am having difficulty using the Application Loader tool in the Blackberry Desktop Manager software. Whenever I open the Application Loader, I get the following message:

"No system software was found for your handheld.
Contact your system administrator or service profider for information on obtaining handheld system software."

I am using version 3.6.3.10 of the Desktop Manager software (what came on the CD with my device).

My Blackberry has version 3.8.0.128 (Platform 1.8.0.9.1), Cryptographic Kernel 3.8.0.18

Does anyone know what I am doing wrong here? Thanks in advance for any help!

Aaron
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Old 01-02-2005, 12:12 AM   #4 (permalink)
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The handheld software does not come on the CD with the BlackBerry. You must download it from the appropriate web site for the specific device (7200 series; 7700 series, whatever). There is a sticky somewhere which details where to get the appropriate software from.

Download the software and execute it. The restart Desktop Manager and Application Loader should find it just fine.
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Old 01-02-2005, 12:31 AM   #5 (permalink)
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I've downloaded the software from Tmobile, as well as the software from Rim (SP3a). Still no luck - same error message. Any other suggestions?
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Old 01-02-2005, 12:54 AM   #6 (permalink)
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Locate and delete Vendor.XML on your C: drive.

Then restart Desktop Manager.

Outside of that, I am out of ideas.
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Old 01-02-2005, 09:10 AM   #7 (permalink)
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That didn't seem to do the trick either. I guess I will just have to wipe device clean and start over. I appreciate your help.

Aaron
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