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Old 08-03-2009, 02:53 PM   #1 (permalink)
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Default 8700g device software upgrade problem

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I keep getting the "fatal error message" when trying to upgrade my 8700g device software. Using (I think) the latest Desktop Manager (5.0.0.11), it identifies that I need v. 4.5 and starts upgrading happily enough, but then just stops and gives the error message. It's done it three times now.

The device is running v. 4.1 at the moment.

Any suggestions, please?
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Old 08-03-2009, 02:58 PM   #2 (permalink)
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First, don't use DM to upgrade your device, use Loader.exe. It can be found in the same folder as the vendor.xml file.

Second, make sure you're connecting directly into a rear USB port, not into a USB hub.

If both of those still do not help, reboot the PC and the device and try again.
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Old 08-03-2009, 02:58 PM   #3 (permalink)
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Is your device connected via the USB to a MAIN REAR USB port on the PC?

Not a front USB port, no USB hub or monitor port.
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Old 08-10-2009, 04:35 AM   #4 (permalink)
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No, I've always plugged the Blackberry via a hub. I do a lot of audio work so have the screen, mouse and keyboard in one room and the PC next door. Is there any limit to the length of USB lead if I plug it straight into the back of the PC?

I'm also now (for the first time) getting synchronisation errors - it worked brilliantly for some time then just started playing up today. It's giving the error message: "0x80040fb3. Check documentation" half-way through syncing the address books.

Thanks for any guidance.
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Old 09-06-2009, 06:16 AM   #5 (permalink)
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you may want to listen to what the guys have said...plug it in via a rear usb port of use another comp to upgrade remembering to plug into a rear port. must be a issue with what ports or something...but that owuld be my bet first.
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Old 09-06-2009, 08:10 AM   #6 (permalink)
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Wirelessly posted (9530; (I'm mobile) MF231; 35h)

sa I stated, use a rear port.
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Old 09-06-2009, 09:14 AM   #7 (permalink)
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You can have whatever length USB that fits the device, length wont matter
where you plug it into will.
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