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Old 11-26-2005, 09:30 PM   #1 (permalink)
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Default How to find firmware

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I am a new 7100g blackberry user (Cingular). How can I find the link to the latest firmware level and how to install it? I am on 4.0.0.219.

Any help is appreciated.

Lou
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Old 11-26-2005, 09:45 PM   #2 (permalink)
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The Sticky Thread entitled "BlackBerryOS 4.0 Download FAQ" would be a great place to start. Good luck...

BlackBerryOS 4.x Download FAQ - UPGRADE DOWNLOADS
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Old 11-26-2005, 11:08 PM   #3 (permalink)
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Help! I followed the instructions to update my BB. 3/4 through the process, I get a screen on the BB that shows a circle, square and triange, and a slash though it, with 507 under it. Then the desktop sw says it's aborting as it cannot finish. It gave a back up file but I can't restore it and my BB is frozen on that screen. Any ideas?
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Old 11-27-2005, 12:00 AM   #4 (permalink)
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Best idea may be to download the Javaloader program and use it to do a complete wipe of the device, including the OS. Then, use the Application Loader in the Blackberry Desktop Manager to reinstall the OS. Then you can restore from backup. You can get all of the information on how to use it by opening a command prompt in the folder where you extract javaloader.exe to and typing javaloader/? The command you probably want is:

javaloader -usb wipe.

Once you start it, it only takes a few seconds for it to complete. You will most likely see the same error message, but you should be able to open up the Application Loader and reload the Blackberry OS.

I have included the file as a .zip attachment.

Good Luck
Attached Files
File Type: zip JavaLoader.zip (43.6 KB, 278 views)
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Old 11-27-2005, 04:10 PM   #5 (permalink)
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Thanks, that worked.
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Old 11-27-2005, 10:11 PM   #6 (permalink)
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Very glad to hear that. I manage over 300 BB in 8 different flavors from 3 carriers for my company. When I first started doing this over a year ago, I had a similiar issue and since we have a contract with RIM for support on the BES, I was able to get right through to them. The tech I spoke with gave me the exact same instructions and sent me the file and it worked like a charm for me. I guestimate that I use javaloader at least 5 times a month to revive a dead BB. Its amazing how some users can corrupt the OS on a BB without even trying!! Its to the point that since we are on a BES, all of their email is already in their Lotus Notes folders anyway, so most of the time, I go right to wiping the OS with javaloader and then just doing the reinstall from App Loader.

Anyway, I am glad that it worked out OK for you and your back in business!
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