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Old 12-01-2005, 01:14 PM   #1 (permalink)
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Default 8700 Freezing

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for 2 consecutive days on my way to work, in almost the same place, my 8700 has frozen. the arrow on the top right indicating data transmission freezes, and remains visible in the Cingular Wireless goodbye page. (it won't turn off though - have to do a soft reset) i can still utilize all of the other apps, but phone calls fail, and i can't send emails. reset seems to be the only remedy.

tech support said it's not the network, and i may have a bad device.

anyone else experience anything similiar? thoughts?
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Old 12-01-2005, 01:25 PM   #2 (permalink)
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no crashing so far with heavy usage on my 8700...more than likely a bad one...any other problems you have seen with it?
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Old 12-01-2005, 01:29 PM   #3 (permalink)
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Quote:
Originally Posted by chpong
for 2 consecutive days on my way to work, in almost the same place, my 8700 has frozen. the arrow on the top right indicating data transmission freezes, and remains visible in the Cingular Wireless goodbye page. (it won't turn off though - have to do a soft reset) i can still utilize all of the other apps, but phone calls fail, and i can't send emails. reset seems to be the only remedy.

tech support said it's not the network, and i may have a bad device.

anyone else experience anything similiar? thoughts?
why dont you try erasing the device(like format) and reinstalling everything?
just my .02
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Old 12-01-2005, 02:08 PM   #4 (permalink)
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so far that's the only problem, thankfully. you think re-installing everything could work? i've never done that - anything i need to know, or just follow the instructions on the disk?
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Old 12-01-2005, 02:25 PM   #5 (permalink)
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Quote:
Originally Posted by chpong
so far that's the only problem, thankfully. you think re-installing everything could work? i've never done that - anything i need to know, or just follow the instructions on the disk?
please download the blackberry 8700 software via this link
https://www.blackberry.com/Downloads...E4F82F9F00E7D4
while downloading go to the app loader and choose advance, then select select both options(erase data and erase apps), after that, the device will restart, disconnect the device and wait for the download, after downloading, install the 8700c software in your computer, the reconnect the devicec and it will automatically ask you to install the os software..please let me know the progress, i'll be watching
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Old 12-01-2005, 02:58 PM   #6 (permalink)
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What city/state are you located in when it happens?
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Old 12-01-2005, 03:08 PM   #7 (permalink)
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Try picking a different path to work ;)
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Old 12-01-2005, 03:27 PM   #8 (permalink)
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I'm in Los Angeles.
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Old 12-01-2005, 03:30 PM   #9 (permalink)
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Do they exchange them at stores now since they are getting them in-stock?
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Old 12-01-2005, 04:22 PM   #10 (permalink)
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i'm not sure. i bought mine over the phone through corp. sales, so i don't think i could exchange at a store. could i?
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Old 12-01-2005, 05:32 PM   #11 (permalink)
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Quote:
Originally Posted by chpong
i'm not sure. i bought mine over the phone through corp. sales, so i don't think i could exchange at a store. could i?
yes they will, i just got that done today, you got to call b2b first, and have them note your account
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Old 12-01-2005, 08:52 PM   #12 (permalink)
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why did you return yours?
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Old 12-01-2005, 10:28 PM   #13 (permalink)
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Quote:
Originally Posted by chpong
why did you return yours?
the h and g keys began to get stuck up to the point that while on the phone i could hear the "beep" of the keys, like they were getting pressed
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Old 12-02-2005, 03:43 AM   #14 (permalink)
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I am having the same 'lock up' situation from home where, unfortunately, cingular's service is very poor - only 1 bar. As chpong says, all aps work except phone & browsing. I'm assuming this is partially due to the Edge network as I never had this problem with 7290 or 7100g. I used to forward my cell to my home-office phone until I realized that cingualr charged 5 cents a minute for all minutes, regardless of the plan you were on.
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Old 03-05-2006, 02:30 AM   #15 (permalink)
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Same issue here, although this has happened only once so far I had laid it right next to a USB hub which may have had adverse effects. I am gonna keep it away from that area and still see if it happens.
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Old 03-06-2006, 03:09 PM   #16 (permalink)
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I've replaced 3 8700's due to this issue. Seems that when the device goes through a weak signal area it tries to hold the signal and ends up locking the device.

Also, I am running the latest software. I've also placed a call with RIM and this is a recognized issue that should be fixed in a later release.
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