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Old 12-01-2005, 03:00 PM   #1 (permalink)
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I had an issue with the 8700's screen. The left portion of the screen appears blueish and the other side appears a little more white. I called Cingular and explained the situation, they suggested sending a new device.

Received the new device today and to my surprise they sent a 8700c in the box. They also sent a return package that was a little larger than the device itself. Not big enough to send the box back. I called back and asked about sending the retail box back and they said I could keep it..including the battery, holster, charger, etc. I could not believe that they would not want it back. Lucky me I guess.

This color variance also appears on the new device....very weird. Could be my eyesight or the lights in my office.

The SIM card was the hardest thing I have ever had to remove. My freakin nails were bleeding trying to remove it. Anyone else have that trouble? Overall took about 15 minutes to remove.
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Old 12-01-2005, 03:03 PM   #2 (permalink)
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Quote:
Originally Posted by bperkins
I had an issue with the 8700's screen. The left portion of the screen appears blueish and the other side appears a little more white. I called Cingular and explained the situation, they suggested sending a new device.

Received the new device today and to my surprise they sent a 8700c in the box. They also sent a return package that was a little larger than the device itself. Not big enough to send the box back. I called back and asked about sending the retail box back and they said I could keep it..including the battery, holster, charger, etc. I could not believe that they would not want it back. Lucky me I guess.

This color variance also appears on the new device....very weird. Could be my eyesight or the lights in my office.

The SIM card was the hardest thing I have ever had to remove. My freakin nails were bleeding trying to remove it. Anyone else have that trouble? Overall took about 15 minutes to remove.
sim card is really difficult to remove, had to use a knife
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Old 12-01-2005, 03:09 PM   #3 (permalink)
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On my main menu the middle top is whiter and the sides bluer, but that looks like designed that way with a fading around the date/time/cingular. If I go to a browser or open anything that doesn't have this heading it looks fine.

I am returning my 3 week old 7290, perfect condition, but like you got just a envelop to return my "old phone", I called and they said they would send me a new shipping label. Makes no sense to me to throw away everything.

In my case, I am returning a different model not due to defect. In the fine print of the 30day policy it says they will charge you for any accessory or part not returned. they normally charge you for the replacement and then refund you when the old phone is returned, 3-5 weeks later. I would verify you won't be paying for everything you keep before you send it back.

My 8700 came withOUT a SIM in it, new/sealed in box. Taking the sim out of my 7290 was easy, but puting it in the 8700 was more difficult as it doesn't have the flip up guide of the 7290.
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Old 12-01-2005, 03:17 PM   #4 (permalink)
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Thanks Mitch. I will make certain that I am not charged for keeping everything else. I really have no use for the extras since I have purchased an extra USB cable, charger, etc. with my previous BlackBerry's really glad they kept it the same. Only negative is trying to talk and use the car charger at the same time, very awkward.
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Old 12-01-2005, 03:45 PM   #5 (permalink)
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Quote:
Originally Posted by bperkins
I had an issue with the 8700's screen. The left portion of the screen appears blueish and the other side appears a little more white. I called Cingular and explained the situation, they suggested sending a new device.

Received the new device today and to my surprise they sent a 8700c in the box. They also sent a return package that was a little larger than the device itself. Not big enough to send the box back. I called back and asked about sending the retail box back and they said I could keep it..including the battery, holster, charger, etc. I could not believe that they would not want it back. Lucky me I guess.

This color variance also appears on the new device....very weird. Could be my eyesight or the lights in my office.

The SIM card was the hardest thing I have ever had to remove. My freakin nails were bleeding trying to remove it. Anyone else have that trouble? Overall took about 15 minutes to remove.

Dude....with the new box...you think you could send in for yet another rebate!!????
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Old 12-01-2005, 05:51 PM   #6 (permalink)
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Re: Removal of SIM. One guy at Cingular store told me he used a piece of tape to remove SIM. Just attach it to SIM and pull. That's it.
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Old 12-01-2005, 06:31 PM   #7 (permalink)
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Quote:
Originally Posted by luckiweeman
Re: Removal of SIM. One guy at Cingular store told me he used a piece of tape to remove SIM. Just attach it to SIM and pull. That's it.
I tried and tried because I wanted to copy my prior addresses to the 8700c but could not yank it out- so I re-typed everything. I'll remember the tape idea for when I really want to pull it- thanks.
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