10-07-2009, 07:08 AM
Join Date: Jul 2009
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Thanks for the suggestion - as always, this is a very helpful forum.
I'm actually not 100% sure what version of software I have in the device. The software I'm loading tells me it's verison 4.5.0 (8700M_PBr4.5.0_rel152_PL184.108.40.206_A220.127.116.11_AT&T) , but when looking in the device itself (under 'Options' and 'About', it tells me it is running "v4.10/351 (Platform 18.104.22.168)". The DM is definitely v 22.214.171.124.
Funnily enough, when I had different problems a while back, I was told to upgrade the DM!! Why won't Blackberry (or Roxio or Research in Motion, or whoever they are), just give simple guidance about which desktop software works with which device software - I have tried to find the answers on various 'official' web sites, but it's only here on this forum that I can get any sensible answers.
So how can I tell what OS is actually running in the Blackberry, please, and would that change the suggestion to downgrade the DM?
Many thanks for your help.