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Old 10-09-2009, 03:08 PM   #1 (permalink)
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Default Trying to upload OS on my 8800 but not working !

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Hello,
I am new to this forum and i hope i could get the needed help from BB experts.
My issue is that i got an BB 8800 and i ve tried to update the software to 4.5 but when the loader was upploading the applications it suddenly stopped and failed and showed me this message :
A fatal error has occurred while updating your device's software. Please try again.

Unspecified error encountered [J:0x00000005]

I think it was stopped when it was trying to upload the file name net_rim_bb_options_app.cod

Now, my BB has no software installed it just a white screen,

I need Help !
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Old 10-09-2009, 03:11 PM   #2 (permalink)
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Welcome to the forums.

Does your PC detect the device when it's connected?

Are you using a USB hub?

Here is what I recommend, reboot the PC and the device. Connect the device to your PC using a rear USB slot, not a front/monitor/USB hub slot.

If the device is not detected, follow these steps:
What to do next if Jl Cmder will not connect and wipe - BlackBerryFAQ

Be patient as it may take multiple attempts to connect.
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Old 10-10-2009, 12:58 AM   #3 (permalink)
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My bb is being detected but the issue is that
when installing the OS it is not getting done.
it is stopping at a point on the application upploading step.

You ve been the only to try solving my problem so How could you help me more. !
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Old 10-10-2009, 06:43 AM   #4 (permalink)
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i ve made it working !
What i did is that i have uninstall everything related to blackberry software, from handled to desktop software, restared my PC and then installed the handled software after the desktop software, both the latest version.
delete it the vendor file and installed it succesfully !

WOW, my 8800 IS BACK TO LIFE !
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Old 10-10-2009, 09:43 AM   #5 (permalink)
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Awesome! Glad it's working again!
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Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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