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Old 10-17-2009, 09:21 PM   #1 (permalink)
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desktop software 4.2
data plan
desktop software has browser checked off but greyed out.
phone works but no icon
I did the options - advanced options- HRT- register and nothing.
was working this morning but I just started to use desktop software and when I hooked it up to my comp. it did its thing and "poof" no more internet browser.
help, how do I get my browser back? ... I need my internets
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Old 10-17-2009, 09:50 PM   #2 (permalink)
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Have you done a battery pull?

Have you resent service books?

What did you do when you connected to DM?
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Old 10-17-2009, 10:00 PM   #3 (permalink)
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IU have pulled the battery.
I dont know what resent service books is, but I looked as another post said and I sont have any service book.
when I connected it ... it asked me if I wanted to update and I did.
I also had gotten the latest handheld software from bb website
Thanx for the reply ... I'm still here
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Old 10-17-2009, 10:11 PM   #4 (permalink)
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on another note ... on the phone screen it is showing a different "my number" that is supposed to be my number
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Old 10-18-2009, 08:54 AM   #5 (permalink)
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Do you have a BlackBerry Data Plan? The 'My Number' field issue has to be resolved by Sprint.
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Old 10-18-2009, 07:54 PM   #6 (permalink)
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the my number part was resolved by putting in the correct sim card (egg on my face).
I am now at the 507 error part .... pulled the battery and did a wipe. dm cant connect to it. it says :this device does not have sufficient storage space to accomidate your selections please select fewer optional applications"
I thought the wipe erased the blackberry.
also to clarify ... I have two BBs ... the one I am useing is fine but beat up.
the other is in good shape but I am at the 507 screen.
now one thing that is giving me a headache is when I do the steps I am being told to do ... do I use the sim card of the phone that works .... or should I use a different sim card ...

P.S. how long should the wipe take ... mine took about one second ... that doesnt sound right

Last edited by roldawg : 10-18-2009 at 08:42 PM.
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Old 10-25-2009, 01:23 AM   #7 (permalink)
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Quote:
Originally Posted by roldawg View Post
desktop software 4.2
data plan
desktop software has browser checked off but greyed out.
phone works but no icon
I did the options - advanced options- HRT- register and nothing.
was working this morning but I just started to use desktop software and when I hooked it up to my comp. it did its thing and "poof" no more internet browser.
help, how do I get my browser back? ... I need my internets
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