BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 10-27-2009, 02:03 PM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Apr 2007
Model: iPhon
Carrier: Rogers
Posts: 48
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Cannot open any attachements

Please Login to Remove!

I have a user that is using the 8830 and he can't open any attachements on his blackberry. It is connected to our BES server however this is the only user that is experiencing this problem. He can't open excel (xls), word (doc) or pdf files. When he tries, he gets an error saying: "This attachment type cannot be viewed on your device."

I've deleted the desktop (cmime) service book from his phone and resent his service books and I've finally gave up and wiped his blackberry however he just came back to me saying that he is having the same problem. Whats the next step here?

Last edited by Supanatral : 10-27-2009 at 02:04 PM.
Offline  
Old 10-29-2009, 05:44 AM   #2 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: Z10
OS: 10.2.1
Carrier: T-Mobile USA
Posts: 13,695
Post Thanks: 15
Thanked 498 Times in 485 Posts
Default

Wirelessly posted (8820)

Obvious question first: Did you test using an attachment that you know opens on another blackberry?
__________________
- Ira
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.