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Old 12-05-2005, 06:23 PM   #1 (permalink)
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Default Issue With Voice Clipping On The 8700R

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I am having major issues with "voice clipping" when on calls on the 8700. I have to mute my line to hear the people on the line.

If I had to guess I would suggest it is a problem with the noise cancellation.

Has anyone else had this issue??
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Old 12-05-2005, 09:44 PM   #2 (permalink)
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The only other post I saw with this issue had a defective unit and once it was replaced it went away.
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Old 12-05-2005, 09:56 PM   #3 (permalink)
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I experienced the same thing the other night when I called North Carolina (long distance). I just received my 8700c friday night, and I was unavailable most of the weekend, so I didn't get to test out the voice capabilities very much. But it only happened on this one call, otherwise the unit is tight, and feels well built.
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Old 12-05-2005, 10:01 PM   #4 (permalink)
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A single occurence is more likely to be a network glitch but a consisten problem is more likely due to the unit having a defect.
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Old 12-05-2005, 10:12 PM   #5 (permalink)
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I noticed clipping coming in from the remote end on one call, but it wasn't the person's voice that was being clipped, it was the music in the background. My thoughts were that perhaps the music was significantly higher in pitch than the average voice and that those frequencies were being clipped. Any chance your clipping was due to a high frequency sound on your end being picked up by the mic when not muted?
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Old 12-05-2005, 10:15 PM   #6 (permalink)
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The person that I called complained that he was hearing his voice echoing in the background. I was in a dead quiet room, and turning the volume down cleared up the call quality considerably. So I do not believe that it was a network issue, just a volume issue.
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Old 12-05-2005, 10:22 PM   #7 (permalink)
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Voice clipping coming from the other end may be the noise cancellation in the other side's unit. Especially if there is a lot of background noise. If the clipping was coming from your end and you were in a noisy environment it would be the noise cancelling circuitry. Echo is casue when your speaker is loud enough to carry to the mic so turning down the volume or putting it closer to your ear should solve that problem.
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Old 12-05-2005, 10:57 PM   #8 (permalink)
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My problem is consistent. If it is VERY quiet the calls are OK. The least bit of background noise and the clipping begins. As I mentioned if I mute the phone the clipping goes away.

I'm also having issues with having to yank the battery to re-connect the GPRS/EDGE after losing the network signal.

Me thinks I have a lemon
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Old 12-05-2005, 11:17 PM   #9 (permalink)
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It sounds like a deffect in your unit on the noise cancellation. You can try and reload the OS but if that doesn't work I would exchange the unit.
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