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Old 11-09-2009, 02:20 AM   #1 (permalink)
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Unhappy OS upgrade issue...HELP !!!!

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Updated the OS for my 8800 yesterday night, since then, the phone is continuously shutting off and on..please help !!!!

UPDATE: Now the phone is continously in the shutting down, powering up mode....earlier, it would go dead after 5 minutes of usage or so..or basically when I'm trying to browse the media section...
Please help....

Last edited by s.tamanna : 11-09-2009 at 03:30 AM.
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Old 11-09-2009, 07:51 AM   #2 (permalink)
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What version of OS did you install? Was it for the 8800 specifically?

You may need to wipe with Jl_cmdr (see our FAQ) and reinstall another OS version.
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Old 11-09-2009, 07:53 AM   #3 (permalink)
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Remove the media card and see if that clears the problem up.

I'm assuming you upgraded from OS 4.2 to 4.5
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Old 11-09-2009, 08:34 AM   #4 (permalink)
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@ DubDub, I installed the one for the 8800 through this website. Should i still go ahead and wipe it off?
@ jsconyers, I'll try that, and if the issue gets resolved, does that mean, I can't use a media card with the phone ?
I did upgrade from 4.2 to 4.5
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Old 11-09-2009, 08:37 AM   #5 (permalink)
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No it doesn't. If removing the card resolves the issue, then there's a fix for it. Let us know your results.
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Old 11-09-2009, 10:52 AM   #6 (permalink)
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Ok, will do, once I get back home, will try it out, and post the results. Thanks a lot for your inputs @jsconyers and @dubdub....
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Old 11-09-2009, 07:13 PM   #7 (permalink)
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I have removed the media card and it's been around 1/2 hour, the phone's not gone off yet....so what's the next step ???
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Old 11-09-2009, 07:20 PM   #8 (permalink)
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Follow these steps

Fix for Media Player Not Scanning For Music, Stuck on Scan, or Constant Reboots
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Old 11-09-2009, 07:35 PM   #9 (permalink)
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ok...will try this out....need to get a media card reader first.....but there's hope coz the phone's still working
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Old 11-09-2009, 07:36 PM   #10 (permalink)
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You can try to do it with the media card in your BB, you may be able to move the media from the card to the PC before the device reboots. It may be worth a shot.
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Old 11-11-2009, 03:50 PM   #11 (permalink)
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well, just got my hands on an adapter and media card reader...can't wait to fix this...and will surely get back to you about how it went...though something tells me it should be just fine....
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Old 11-12-2009, 05:48 AM   #12 (permalink)
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well, did wipe the card, format it, now it is ok, except when I go to the pictures folder...it just reboots over there...what do I do now? heading for work now, so will monitor it and get back to you guys if there's any update...please let me know.
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Old 11-12-2009, 07:49 AM   #13 (permalink)
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Try deleting the file BBThumbs.dat from your pictures folder.
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Old 11-12-2009, 12:28 PM   #14 (permalink)
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Angry

I tried doing that multiple times, but everytime I put the card back in....it reboots. The last time it rebooted even without me going to the media folders (music,pictures etc). So now I am really at my wit's end, whether the problem is with only that folder or in general with the card. And all this happened after wiping the card with a media reader, formatting it in the phone and trying to browse files after reloading the card....
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Old 11-12-2009, 12:39 PM   #15 (permalink)
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I would wipe the card again and move each folder back one at a time. This will determine which one is causing the issue. From there, then you can locate the exact file causing the issue.
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Old 11-13-2009, 01:02 PM   #16 (permalink)
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Well, so far, I've moved my music and ringtones folder back on the card and using the phone for the past 5 hours. Seems to be working. I also think it's an issue with the pictures folder. Coz everytime earlier, i'd try to browse that, and the phone would reboot. So I'll just go back home (at work now) and get this sorted...will keep you posted though.
Must say you're a gift from heaven jsconyers....i was devastated when the phone wouldn't work.
Thanks to you and this awesome site....
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Old 11-13-2009, 01:45 PM   #17 (permalink)
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I'm glad you're getting closer to figuring out the root cause of your problem. Glad I could be of assistance!
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Even a mosquito doesn't get a pat on the back until it starts to work.
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Old 11-17-2009, 03:41 PM   #18 (permalink)
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Talking All's well with the world now

Done checking and replacing the pictures in my pictures folder, phone's working like a charm. had to un use a lot of pictures but that's chicken feed compared to the fact that the phone's ok, and working faster than before with the new OS.

Once again, thanks Jsconyers and this website..really really appreciate your help....

All's well with the world again....
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Old 11-17-2009, 03:43 PM   #19 (permalink)
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Great news! Glad you got things worked out and are enjoying your phone again!
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Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
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