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Old 12-07-2005, 08:52 AM   #1 (permalink)
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Default Problems with lost calls

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I have a user who just got an 8700 and is always losing calls. He is on the phone and the Blackberry goes to the screen it brings up after inactivity. When this happens, he loses the call. If he presses a key the screen comes back up, and it says it is still connected, but he cannot hear anyone on the other end. Has anyone else seen this?
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Old 12-07-2005, 09:26 AM   #2 (permalink)
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It it repeatable and consistently happening on every call? If it is intermitent does it happen when he is moving? It could be a network glitch or more depending on the answer to those questions.
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Old 12-07-2005, 02:06 PM   #3 (permalink)
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Ok, I got some good info from him. What happens is that after 20-30 seconds he can no longer hear the person on the other end. It happened when he called me. I could hear him though. It does not happen when using the speakerphone. He called me back on speaker, and he could hear me throughout, and the call was at least a minute or longer.
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Old 12-07-2005, 02:28 PM   #4 (permalink)
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It sounds like a defective unit as I have carried on hour long conversations and I am sure if this was happening to many users there would be lots of posts here.
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