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Old 11-20-2009, 12:52 PM   #1 (permalink)
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Default Frozen on "verifying security software"

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Hey everyone,

First off...8820 with 4.5.0.174 platform 2.7.0.92.

This all started yesterday, my wife had emailed me a picture from our honeymoon to look at, while the file was downloading I looked to check on its progress and noticed that the screen had gone white with a small red "x" in the top left. I tried to hit end and get back to the home screen, but nothing happened so I pulled the battery.

The phone restarted but immediately froze at like 86% on verifying security software. I gave it some time, thinking it was just sluggish from the crash but it never moved. I noticed that the phone did establish a connection to AT&T, but it wouldn't respond or move from the 86%.

Long story short this happened all day yesterday, as I tried repeatedly pulling the battery and hoping that the phone would make it past. At time it would freeze at different percentages and for a while it was freezing at 100% "security tests passed."

What I did find though was that if the phone received an email or a calendar reminder (but not a BBM) that would push it through the freeze. However, it wouldn't last more than a couple of minutes after that before it would lock up again. I managed to make a phone call in the afternoon and was on the phone for about 20 mins, but when I went to hang up the phone was frozen showing a call time of 5mins and couldn't be disconnected unless I pulled the battery.

So this morning I figured it was time to update the OS. I managed to get the phone past the verifying security software long enough to backup the phone and do a quick sync with my outlook. After a wipe from JLCmdr, I updated with the latest OS from the forums today....4.5.0.294 platform 2.7.0.105.

Murphy's law....it's still freezing. My phone's been at 84% on the verifying security software for the last 15mins. When it first boots the "new setup wizard" pops up because it is a new OS but then disappears as the phone goes through its security software verification.

Anyone have any ideas? Is this thing completely shot? Time for a 9700?

Thanks for the help.
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Old 11-20-2009, 12:58 PM   #2 (permalink)
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Ok.... Weird.... But thinking about some common things that cause weird problems, do you have a media card? Could be just coincidence that it happened with the picture download. If you have a media card, remove and try again.
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Old 11-20-2009, 01:10 PM   #3 (permalink)
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so much for a 9700....thanks for the help aiharkness, all fixed!
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Old 11-20-2009, 01:15 PM   #4 (permalink)
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So it was the media card?

I vote you go ahead and get the 9700 and keep the 8820 as a backup.
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