11-20-2009, 12:52 PM
Join Date: Sep 2008
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| | Frozen on "verifying security software"
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First off...8820 with 22.214.171.124 platform 126.96.36.199.
This all started yesterday, my wife had emailed me a picture from our honeymoon to look at, while the file was downloading I looked to check on its progress and noticed that the screen had gone white with a small red "x" in the top left. I tried to hit end and get back to the home screen, but nothing happened so I pulled the battery.
The phone restarted but immediately froze at like 86% on verifying security software. I gave it some time, thinking it was just sluggish from the crash but it never moved. I noticed that the phone did establish a connection to AT&T, but it wouldn't respond or move from the 86%.
Long story short this happened all day yesterday, as I tried repeatedly pulling the battery and hoping that the phone would make it past. At time it would freeze at different percentages and for a while it was freezing at 100% "security tests passed."
What I did find though was that if the phone received an email or a calendar reminder (but not a BBM) that would push it through the freeze. However, it wouldn't last more than a couple of minutes after that before it would lock up again. I managed to make a phone call in the afternoon and was on the phone for about 20 mins, but when I went to hang up the phone was frozen showing a call time of 5mins and couldn't be disconnected unless I pulled the battery.
So this morning I figured it was time to update the OS. I managed to get the phone past the verifying security software long enough to backup the phone and do a quick sync with my outlook. After a wipe from JLCmdr, I updated with the latest OS from the forums today....188.8.131.524 platform 184.108.40.206.
Murphy's law....it's still freezing. My phone's been at 84% on the verifying security software for the last 15mins. When it first boots the "new setup wizard" pops up because it is a new OS but then disappears as the phone goes through its security software verification.
Anyone have any ideas? Is this thing completely shot? Time for a 9700?
Thanks for the help.