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Old 11-29-2009, 12:30 PM   #1 (permalink)
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I'm giving my dad my 8830 since I upgraded to a Storm. I have all of my info wiped from it. I was trying to show him how it will sync with outlook. I have everything set up and mapped but DM just flashes with no errors and doesn't sync. My question is does the BB need to be active w/ service books for it to sync?

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Old 11-29-2009, 12:33 PM   #2 (permalink)
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Wirelessly posted (8820)

It does not need to be registered on the network, no service books needed.
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Old 11-29-2009, 12:39 PM   #3 (permalink)
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Wirelessly posted (VZW Storm, ATT Bold)

Thanks I need
to figure out why its not syncing correctly then
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Old 11-29-2009, 12:46 PM   #4 (permalink)
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Wirelessly posted (8820)

Sounds like you just need to go through the DM sync settings again. Do you have the sync direction set right?
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Old 11-29-2009, 12:51 PM   #5 (permalink)
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Wirelessly posted (VZW Storm, ATT Bold)

I have it outlook overwriting the Bb and I have it mapped to his profile. As a note I'm running em 5.01
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Old 11-29-2009, 12:56 PM   #6 (permalink)
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Wirelessly posted (8820)

Don't know.

DM does show the BB is connected, right?


And what about the profile option in DM?
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Last edited by aiharkness : 11-29-2009 at 12:58 PM.
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Old 11-29-2009, 01:08 PM   #7 (permalink)
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Wirelessly posted (VZW Storm, ATT Bold)

Yes to both when I go to sync I get a grey box that comes up as if its syncing then it flashes and disappears
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Old 11-29-2009, 01:14 PM   #8 (permalink)
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Wirelessly posted (8820)

I'm stumped.
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Old 11-29-2009, 11:14 PM   #9 (permalink)
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Try uninstalling/reinstalling the Desktop Manager. Sometimes when Desktop Manager is installed on a computer with Outlook, the MAPI profile the DM makes with the Outlook does not configure correctly. A simple uninstall/reinstall should take care of that.

Good luck!
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