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Old 12-08-2009, 12:40 AM   #1 (permalink)
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i have an 8800 that will charge when hooked up to the usb data cable, but won't synch. I know it's not the cord because i tried another bberry on it and it worked fine. anybody know what would keep the bbery from not syncing up with the compueter? thanks
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Old 12-08-2009, 09:02 AM   #2 (permalink)
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Have you successfully sync'd before and now have trouble? Or are you starting from scratch?

If you've done this before and now it's not working, what do you observe? Does sync not run at all? Does it quit somewhere in the middle and not finish? If so, on what database does it quit? Any error messages?

If you are starting from scratch, you need to configure the sync with your desktop application. If you have done that, go back and look again, and pay close attention.
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Old 12-08-2009, 12:25 PM   #3 (permalink)
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no, i've never synced it before. sorry for the rookie Q, but how do i configure the sync? i just thought they sort of "found" each other once plugged in... at least that's how it's happened for me in the past.
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Old 12-08-2009, 02:12 PM   #4 (permalink)
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I'm not at a computer to walk you throught the exact steps. But, start desktop manager and then connect your blackberry. If your blackberry is passwork protected, you will be prompted for the password. You must also unlock the blackberry.

A caveat: The newer desktop manager versions will not sync with the older versions of Outlook. If you are using Outlook 2000, then you will need to use desktop manager version 4.2 SP2. (Search blackberry.com for detailed information on this issue.)

Click on the sychronization module. Find the link for synchronization settings. Go through all the options. There are three or four things you need to do that I can think of off hand:

You'll need to identify the desktop application you want to sync with. For example, Outlook. But you may be presented with several options, including Yahoo.

You'll want to look through options for each database (calendar, tasks ...) and set parameters for each. For example, how many days in the past do you want to sync the calendar? And set the conflict resolution mode.

Set the sync direction. You probably want bi-directional. Just make sure it is set to what you want.

Check the box for sync whenever you connect. In my opinion, you want to do this. (Also set automatic backup in the backup/restore module.)

When you save, it should start a sync cycle.
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Old 12-08-2009, 05:47 PM   #5 (permalink)
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I appreciate your help but i think my problem is a little more remedial than where you are going. Bascially my bberry desktop software can't "see" the blackberry, or doesn't know it's there. i know it's connected because it is charging though... i cleaned the connections to the port on the side and they don't look damaged or anything. all i want to do is back up the data on it, not synch it up with outlook or email or anything (yet). Thanks
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Old 12-08-2009, 05:57 PM   #6 (permalink)
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How about trying different USB ports. In particular, don't use a hub, or keyboard port. Use a port on the computer, and try them all.
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Old 12-08-2009, 06:04 PM   #7 (permalink)
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yep, tried that, i'm only using ports directly on the tower, front and back. It will "find" other bberrys if i plug them in (i tried 3 different ones, it found them all), but not the one i want it to.
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Old 12-08-2009, 06:15 PM   #8 (permalink)
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I wonder if there is a fault in the usb on the data pin(s) only? Just a SWAG.

Do you have bluetoothon the computer, or another computer with bluetooth?
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