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Old 12-09-2005, 04:21 PM   #1 (permalink)
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Default HELP - new BBerry user on the 8700 - BT problem

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HELP - i just bought the 8700 - am a virgin bberry user and would really like to use the bluetooth sync option. After hours on the phone with a BB rep and time fidling around with the 3rd party usb bluetooth conector the BB rep finally said "you can't connect to the device via bluetooth b/c you are not an enterprise customer". Can anyone shed any light on this?

Oh - by the way - my bb is being recognized by the computer and vise versa but it connects then quickly disconnects??
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Old 12-09-2005, 04:31 PM   #2 (permalink)
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I presume that you reviewed the documentation from RIM about which BT adapters are certified?

http://www.blackberry.com/knowledgec...67250&vernum=0
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Old 12-09-2005, 04:48 PM   #3 (permalink)
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i have looked at that. Are you reading something that i did not see?

Anyone else having this problem?
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Old 12-09-2005, 05:18 PM   #4 (permalink)
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I have been playing around with this and here is what I have found so far:

When I purchased my 8700 I tried to sync with Bluetooth without success. It turned out I didn't have all the services under my bluetooth option required for BT sync to work. My device only listed Headset and Handsfree. After a bit of searching on this forum, I found others with this same problem. I read that to enable Bluetooth sync I also needed "Desktop Connectivity" and "Wireless Bypass" listed in the Bluetooth services. The only way I have found to enable these was to attach myself to our corporate BES server and set the following in the IT policy:

Disable Desktop Connectivity = false
Disable Wireless Bypass = false

This enabled the two missing services and I can now sync VIA Bluetooth. This is my personal device and I didn't want to deal with an itpolicy I can't personally control so I cleared the 8700 and removed the policy. I applied a blank policy and the two services I needed under Bluetooth were gone again (due to the default being TRUE I suppose). So far I have not had any luck enabling those services without the BES itpolicy. Unless someone else has found a way to enable this without BES, it seems your support person was correct.
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Old 12-09-2005, 05:24 PM   #5 (permalink)
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Fellow Newbie - thanks for the input. That answer should shoot you straight to "intermediate ranks"! I guess I am SOL.

If anyone finds a way to bypass this, please let me know.
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