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Old 12-10-2009, 10:55 AM   #1 (permalink)
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Is there anything special I have to do to use an o2 BlackBerry on T-mobile. I have put some information below that explains the problem I am getting.

**Background**
I have a BlackBerry 8800 from o2 that they have provided the unlock code for and it is now Sim Free. I know I cannot officially unbrand it however I am having an issue that when I try and do and enterprise activation with my T-Mobile sim that is definately BES enabled the activation completes and then the slow sync bombs out with "an error has occured please contact your administrator" and only the calendar slow sync works. There is nothing in the MAGT log on the BES to suggest anything is going wrong

I have read varous things on Google that suggest the carrier doesn't recognise my IMEI and it having an issue with the device. However I cannot find any statement that agrees and before I go to T-Mobile I would pose the question here.

Thanks in advance for any help.

James

Last edited by bbpremier : 12-10-2009 at 10:56 AM.
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Old 12-10-2009, 11:02 AM   #2 (permalink)
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Quote:
Originally Posted by bbpremier View Post
activation completes and then the slow sync bombs out with "an error has occured please contact your administrator" and only the calendar slow sync works. There is nothing in the MAGT log on the BES to suggest anything is going wrong
If the activation fails during the slow sync, then you should be looking for info in the SYNC logs, not the MAGT logs.

Also, have a read through this, and related KBs:
KB13852 - Identifying and troubleshooting enterprise activation issues - Port3101.org : Your BES Connection
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Old 12-10-2009, 12:26 PM   #3 (permalink)
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I will take a look thanks
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