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Old 12-12-2005, 10:14 AM   #1 (permalink)
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Default Dust Problem Update

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i have confitmation from a friend that works at RIM that the 8700 device have gotten a new supplier for the housing to fix the dust issue under the screen. RIM always tries there best to give the top quality and if we complain about something they will try there best to fix it.
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Old 12-12-2005, 10:29 AM   #2 (permalink)
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Any idea when these new versions might make it into production? I want to get an 8700 now but with this issue I am thinking I should wait??

Will RIM end up exchanging the devices for these new "dust-free" versions if we have issues down the line?

THX
jeff
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Old 12-12-2005, 10:34 AM   #3 (permalink)
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Quick tangential question to this topic, if anyone knows.

For those who received launch event devices, what, if any, is the process for seeking warranty coverage/repairs on our 8700c's if we have problems? Are the devices covered, or are we SOL if we have a problem (eg. excessive dust under the screen) down the road? Thanks!
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Old 12-12-2005, 10:37 AM   #4 (permalink)
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i kno the new ones are in production so all the new units that will be shipped should have the problem fixed.
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Old 12-12-2005, 10:39 AM   #5 (permalink)
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Quote:
Originally Posted by CowboyChris
Quick tangential question to this topic, if anyone knows.

For those who received launch event devices, what, if any, is the process for seeking warranty coverage/repairs on our 8700c's if we have problems? Are the devices covered, or are we SOL if we have a problem (eg. excessive dust under the screen) down the road? Thanks!
well the devices have to be covered for a year. i would call cigular or rim to doible check how to obtain it,but then again you may not need it.
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Old 12-12-2005, 11:03 AM   #6 (permalink)
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Default In the RIM telecon thread

mentioned that you might need to contact RIM.

Quote:
Originally Posted by CowboyChris
Quick tangential question to this topic, if anyone knows.

For those who received launch event devices, what, if any, is the process for seeking warranty coverage/repairs on our 8700c's if we have problems? Are the devices covered, or are we SOL if we have a problem (eg. excessive dust under the screen) down the road? Thanks!
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Old 12-12-2005, 11:31 AM   #7 (permalink)
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Hope this is covered under a warranty replacement for all the early adopters that have dust problems. Maybe we need to send a note to RIM with the unit ID to get "on the list"?

I have been trying real hard to prevent dust ingress by keeping it clean and never put air pressure on the front if it but the accumulation continues. There is even a small amount of haze on the inside of the screen, kind of like the windshield on your car from out gassing of plastics, etc.
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Old 12-12-2005, 01:45 PM   #8 (permalink)
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Mine is building up dust also and I am very careful. I was going to call Cingular and see if I can get it swapped but it seems that it would not be a good idea right now as I will get one with the same problem. Has anyone swapped yet and had the problem really solved??
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Old 12-12-2005, 01:57 PM   #9 (permalink)
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Quote:
Originally Posted by Stinsonddog
mentioned that you might need to contact RIM.
within a day ot two, I will have the contact number/process for you guys/gals to call when a launch device failure occurs. This is being discussed at RIM and should have something comcrete by Wednesday.
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Old 12-12-2005, 02:33 PM   #10 (permalink)
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Quote:
Originally Posted by jnelson2000
within a day ot two, I will have the contact number/process for you guys/gals to call when a launch device failure occurs. This is being discussed at RIM and should have something comcrete by Wednesday.
Shoot, I'd like go get my launch device...
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Old 12-12-2005, 02:56 PM   #11 (permalink)
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That's great... thank you all very much for your insight!
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Old 12-12-2005, 02:58 PM   #12 (permalink)
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So for Cingular ppo that bought a dusty 8700c we will have to get the exchange through cingular?
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Old 12-12-2005, 03:13 PM   #13 (permalink)
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I am sure people that but from Cingular will have to deal with them to get the swap. (I got mine from Cingular) I will keep my eyes out for when this issue is fixed and then give them a call.
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Old 12-12-2005, 03:49 PM   #14 (permalink)
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Does anyone know if Cingular Cooperate stores deal with exchange/returns? If the revise one comes out can we walk into a cooperate store and do an excahnge?
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Old 12-12-2005, 03:52 PM   #15 (permalink)
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Why are you guys thinking there is a "revised" device. Talking with RIM this morning and a guy very very close to production of the 8700C, he denied rumors that the device is being "revised". They are still investigating the cause. No decision has been made and /or acted upon as to manufacturing.

Mike_187, what position is your friend @ RIM? No names, just rank (director, support rep, customer service, CEO, etc..) My source is the product manager directly involved with the Cingular 8700C.

Last edited by jnelson2000 : 12-12-2005 at 04:04 PM.
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Old 12-12-2005, 03:56 PM   #16 (permalink)
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I think we are all thinking there will be one since it seems like all the info on the board says that RIM is looking at how to fix it. I sure dont know of one. I am assuming there will be a fix. What or how they fix it I sure dont know.
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Old 12-12-2005, 05:25 PM   #17 (permalink)
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Well, as an avide user of the limited one year waranty that is all on cingular phones, i have quite a knowledge base accumulated about this issue.

Becuase you cant purchase insurance on the PDA devices with cingular, they are usually VERY lenient when it comes to exchanges and returns. Unless your phone is damaged physically, cracks in the LCD, big gashes int he housing, I wouldn't worry about having any trouble with it. I purchased my 8700c this past weekend and i've had it for a week where it has spent quite a bit of time in my pocket, and i havne't seen any hitn of dust under the screen yet. I'm assuming that they have fixed the problem rather quickly and everything has been solved, but you best believe that if i see the smalllest amount of dust i will be calling lockline *cingulars warranty and exchange service provider* and raising hell.


Good luck to you all!! and remember, dont rest until you get what you want. Every service rep on the phone has a breaking point and if you stay on teh phone long enough and go up high enough in the food chain, you will reach someone who is willing to help. so dont give up until you get what you want.

dwl
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Old 12-12-2005, 05:37 PM   #18 (permalink)
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I do not think that there are any dustless 8700s on the streets. It takes time and RIM is just now looking at the problem. If you don't have dust in your 8700, it does not mean you got a new and improved unit. It does mean that you are either not seeing it or you are lucky. They were all built the same using the same parts and from the light I vcould see leaking out of my X-8700, it will take some redesigning to fix.
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Old 12-12-2005, 06:45 PM   #19 (permalink)
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Quote:
Originally Posted by jnelson2000
Why are you guys thinking there is a "revised" device. Talking with RIM this morning and a guy very very close to production of the 8700C, he denied rumors that the device is being "revised". They are still investigating the cause. No decision has been made and /or acted upon as to manufacturing.

Mike_187, what position is your friend @ RIM? No names, just rank (director, support rep, customer service, CEO, etc..) My source is the product manager directly involved with the Cingular 8700C.
position of my friend is directly in production. assembling the 8700. They have a new vendor now for the housing which is supposed to fix the problem
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Old 12-12-2005, 06:47 PM   #20 (permalink)
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So does he know when the fixed until we be out?
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