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Old 01-15-2010, 10:53 AM   #1 (permalink)
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Default What happened to my contacts?

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I have an 8800 with software 4.2. I recently wiped the unit and ran enterprise activations. I am connected to a BES. My emails and calindar came over okay but not my contacts. I can add them mannually but why didn't they come over?
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Old 01-15-2010, 11:09 AM   #2 (permalink)
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Do you have Wireless Reconciliation enable on your Address Book?
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Old 01-15-2010, 11:11 AM   #3 (permalink)
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Not sure. Could you tell me where to look?
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Old 01-15-2010, 11:13 AM   #4 (permalink)
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Address Book > Options > Desktop > Wireless Sync = ???
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The difference between stupidity and genius is that genius has its limits.
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Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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Old 01-15-2010, 11:19 AM   #5 (permalink)
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I opened Address Book > pressed menu key, found and opened options > don't see Desktop or Wireless Sync anywhere on the BB.
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Old 01-15-2010, 11:21 AM   #6 (permalink)
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Interesting. And you're sure you reactivated on the BES?

Go to Options > Advanced Options > Enterprise Activation. Does it show an activation date and time? If so, what is it?
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The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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Old 01-15-2010, 12:41 PM   #7 (permalink)
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Thanks jsconers, problem resolved. I wiped the unit (again). This time when I opened Address book > Options > I found wireless sync on the four line. I changed it from Yes to No then back to Yes. Within a minute the address from Outlook started coming in. All are now down loaded. Thanks again.
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Old 01-15-2010, 12:42 PM   #8 (permalink)
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Awesome! Glad you were able to get it resolved!
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The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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