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Old 01-19-2010, 11:14 AM   #1 (permalink)
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Default 8800 Keeps Freezing

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Hi. I just got an 8800 from my employer. It is OS 4.5.0.69. As it's a work BB I have no options regarding changing the OS.

It keeps freezing on me. Everything freezes. If I call it the call goes straight to voice mail. The only way I can get it going again is to take out the battery.

Is there any way to solve this?

T-Mobile in the UK by the way.

Thanks.
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Old 01-19-2010, 11:39 AM   #2 (permalink)
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GO to Options > Status and let us know what your file free is.
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Old 01-19-2010, 11:41 AM   #3 (permalink)
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File free is 7375356 Bytes.
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Old 01-19-2010, 11:41 AM   #4 (permalink)
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That is pretty low. If you pull the battery, what does it show?
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Even a mosquito doesn't get a pat on the back until it starts to work.
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Old 01-19-2010, 12:12 PM   #5 (permalink)
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You mean if I pull the battery and check the file free immediately after it boots up?
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Old 01-19-2010, 12:14 PM   #6 (permalink)
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Yes.
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Old 01-19-2010, 12:15 PM   #7 (permalink)
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Also, do you have a media card installed in the device? If so, remove it and see if it helps with the freezing issue you're experiencing.
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Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
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Old 01-19-2010, 01:05 PM   #8 (permalink)
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After removing the battery the file free is 6952868.
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Old 01-19-2010, 01:09 PM   #9 (permalink)
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Your file free went down after a battery pull? That doesn't make too much sense.
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When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
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Old 01-19-2010, 01:20 PM   #10 (permalink)
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That's what I thought but that's what it shows.
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Old 01-19-2010, 01:28 PM   #11 (permalink)
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What about the media card?
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The difference between stupidity and genius is that genius has its limits.
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Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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Old 01-19-2010, 02:07 PM   #12 (permalink)
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It does have a media card but I need access to the stuff on it. The freeze is intermittant so no guarentee that I will notice anything immediately I take it out.
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Old 01-19-2010, 02:26 PM   #13 (permalink)
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I think that may be your issue.

Take a look here:

Fix for Media Player Not Scanning For Music, Stuck on Scan, or Constant Reboots
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The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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Old 01-20-2010, 05:55 AM   #14 (permalink)
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Thanks for the help. I've followed the instructions in the link you provided and will see how I get on. The media card was formatted under a different OS, so hopefully that was the issue.

Thanks again.
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Old 01-20-2010, 08:34 AM   #15 (permalink)
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Good deal. Let us know your results.
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The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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