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Old 03-03-2010, 10:40 AM   #1 (permalink)
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Hey, well today while in the middle of updating my black berry and i got a massive error now it will not turn on and has a blinking red light. Also when i try to connect it to my computer it says device not recognized. Any help with this please?
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Old 03-03-2010, 10:41 AM   #2 (permalink)
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Welcome to the forums.

Follow these steps to the letter and be patient:

What to do next if Jl Cmder will not connect and wipe - BlackBerryFAQ
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Old 03-03-2010, 10:44 AM   #3 (permalink)
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Thanks alot.
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Old 03-03-2010, 11:05 AM   #4 (permalink)
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Installation

1. The Application
Loader Wizard window will open

2. Click on Next

3. You will get a drop down list with the COM ports and one USB port entry

4. Select the one which says USB:UNKNOWN

I get nothing like that its just blank.
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Old 03-03-2010, 11:09 AM   #5 (permalink)
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Read down a little further

Quote:
* If you do not see USB:UNKNOWN or USB:BBPIN, then follow instructions listed in a1-a5:

a1) Disconnect the device from the PC.

a2) Keep the Application Loader Wizard window open

a3) Remove the battery and put it back

a4) While the red led is on, reconnect the device to the PC. The led will only stay on for a few seconds

a5) When USB:UNKNOWN appears in the drop down list, you need to immediately select Next
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Old 03-03-2010, 11:12 AM   #6 (permalink)
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Yeah i have done this around 3-4 times and i still have not received anything :|.


Never mind it finally came up.

When it came up it said "The BB Desktop software does not have BB device software for the device i connected to the computer. Any help there??

Also i just found out my product is not 8700v and is infact 8700f there is no download for that product any help??

Last edited by Lukey372 : 03-03-2010 at 11:32 AM.
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Old 03-03-2010, 11:50 AM   #7 (permalink)
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That's why I said be patient. I've seen it take up to 20 attempts before it connected.

Follow these steps to the letter:
http://www.blackberryforums.com/gene...ilanguage.html
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Old 03-03-2010, 12:07 PM   #8 (permalink)
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Hmm i got an error when trying to reinstall it all
A fatal error has occurred while updating your device's software. Please try again.

Device communications error encountered. [A:0x00000025]

Last edited by Lukey372 : 03-03-2010 at 12:09 PM.
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Old 03-03-2010, 12:16 PM   #9 (permalink)
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What step were you on when you got the error?

How long have you had the BB? Where did you get it? Why were you updating it?
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When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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Old 03-03-2010, 12:23 PM   #10 (permalink)
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I bought it brand new from a shop around my area i got the errors when i was installing all the new applications. The BB is now fixed and running great, i just restarted he App loader a few times. Thanks for your help.
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Old 03-03-2010, 12:24 PM   #11 (permalink)
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Glad it's working.
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The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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