BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 03-12-2010, 01:08 PM   #1 (permalink)
New Member
 
Join Date: Mar 2010
Model: 8800
PIN: N/A
Carrier: O2
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Arrow 8800 Device not working

Please Login to Remove!

Hi,

I bought a Blackberry 8800 and when I put the battery in, the LED lights up once and there is a battery with a red line going through it on the screen.

I tried recharging it for hours and hours - nothing happened.
I also bought a new battery, but the result was still the same.
Then I decided to do a clean software installation using AppLoader using the command prompt with the /nojvm command but on the second step it said that it was "unable to connect to the device" so I went on and tried it without the /nojvm command and the same thing happened.
After that I downloaded Jl_Cmder and tried to wipe the software, but it didn't do anything. ( I chose option 4 from the menu and then I entered blackberry when prompted, but I just got redirected to the main menu)

So now I am out of ideas... please help me out. Thanks.
Offline  
Old 03-12-2010, 01:19 PM   #2 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: Z10
OS: 10.2.1
Carrier: T-Mobile USA
Posts: 13,727
Post Thanks: 15
Thanked 500 Times in 487 Posts
Default

Welcome to the group.

Let's back up. Sounds like you didn't actually connect to the blackberry and even get a wipe started, correct?

Plug the blackberry into a wall charger with the battery in it. Start with the "new" battery that you just purchased. Wait about a half hour or so. Then remove the battery for half a minute with the blackberry still connected to the charger, and then replace the batter. Does the blackberry then boot up? If so, let it finish charging.
__________________
- Ira
Offline  
Old 03-12-2010, 01:27 PM   #3 (permalink)
New Member
 
Join Date: Mar 2010
Model: 8800
PIN: N/A
Carrier: O2
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Yes, that's the case... The blackberry screen is on with that battery with a 'red line going through it' icon. That happens even when I plug the USB in with no battery in there.

The problem is that when I bought this BB off that person, he said that it didn't have a charger and I got it on a lower price. So I'm guessing that I should go and buy one tomorrow.

Any other ideas apart from the wall charger?
Thanks for the reply.
Offline  
Old 03-12-2010, 01:34 PM   #4 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: Z10
OS: 10.2.1
Carrier: T-Mobile USA
Posts: 13,727
Post Thanks: 15
Thanked 500 Times in 487 Posts
Default

Ok. Hold on. Let's do this . . .

Did you download and install the blackberry desktop software on your computer? If not, do it and then come back.

Next, plug in the blackberry to the computer using the usb. Don't use a usb hub or keyboard usb connector. Do as I suggested above. Wait a while and then remove the battery for a moment and replace while the blackberry is still plugged into the usb. If the blackberry boots up, let it finish charging. If it doesn't and you still see the no battery symbol, wait a while longer and try again.
__________________
- Ira
Offline  
Old 03-12-2010, 01:56 PM   #5 (permalink)
New Member
 
Join Date: Mar 2010
Model: 8800
PIN: N/A
Carrier: O2
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Yes, the desktop software is installed on my PC and the 8800 4.5 firmware is installed too.

I did plug the USB in the main port at the back of my laptop and repeated the technique that you suggested 3 times in a row with a 5-10 second delay between the battery replacement and it ended with no luck. The same icon appears.

Thanks.
Offline  
Old 03-12-2010, 02:15 PM   #6 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: Z10
OS: 10.2.1
Carrier: T-Mobile USA
Posts: 13,727
Post Thanks: 15
Thanked 500 Times in 487 Posts
Default

Wirelessly posted

How about returning it to the seller. I think that's what I would do, and ask for my money back.
__________________
- Ira
Offline  
Old 03-12-2010, 02:24 PM   #7 (permalink)
New Member
 
Join Date: Mar 2010
Model: 8800
PIN: N/A
Carrier: O2
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

That's not an option... I bought it from an anonymous seller that I will never see again... =D

I'll go and buy a new charger and then attempt to recharge the BB using the charger, and if it doesn't work again, then I'll just have to throw it away.

Thanks for your help though. =)
Offline  
Old 03-21-2010, 12:55 PM   #8 (permalink)
BlackBerry Extraordinaire
 
jbairdjr's Avatar
 
Join Date: Feb 2005
Location: Lincoln, Ne
Model: 9550
OS: 5.0
Carrier: Verizon
Posts: 1,232
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Wirelessly posted

This indicator means the battery is dead and unable to power the phone. If toy get a new battery and charger you may solve your problem.
Next time, don't buy that phone from the guy in the trenchcoat
__________________
Blackberry Storm2 (Verizon)
7280-7780-7290-7100g-7250-8703-8830-8330-9530-9550
Offline  
Old 03-21-2010, 01:33 PM   #9 (permalink)
New Member
 
Join Date: Mar 2010
Model: 8800
PIN: N/A
Carrier: O2
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I did buy a brand new battery and I tried to charge it, but with no luck... still the same thing. =)
It didn't power on properly with the charger plugged in too. It must be a hardware fault, but oh well. =)
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.