12-29-2005, 06:21 AM
Talking BlackBerry Encyclopedia
Join Date: Aug 2004
Location: Atlanta, GA
Carrier: Nokia e71 on ATT
Post Thanks: 0
Thanked 0 Times in 0 Posts
Do a Master Reset followed by Register now (remember these instructions...between these two actions as well as the hard reset, you can fix almost any blackberry software related issue).
Master Reset: Options-->Security-->General-->click anything and select Master Reset from the pull down menu. The code is "00000".
Register Now: Options-->Advanced-->Host Routing Table-->Register Now. An email should show up after you do this confirming your registration.
After that, if you're still having problems try resending your service books again.
In most cases, I think you will find ASC's and even the Nextel stores aren't much help when it comes to blackberry. To be familiar enough with a bb to help diagnose and fix problems, it is literally mandatory that you have used one--which many Nextel employess have not done, many have never seen one in action. The best sources for fixing problems that are available to bb users are RIM's website, and sites like this one--even though sometimes it may take a little more time. Good luck!