Originally Posted by Rockefella
I bought my BB8700c from a Cingular corporate store on Dec. 4. After 3 weeks, I started having some complaints. 1. battery life was really short - i'd charge my phone overnite, and the battery would be gone by 6pm each day (I don't think it was just a battery issue either), 2. I got lots of dropped calls and "Call Failed", 3. battery cover was really loose.
Well yesterday, I went to another Cingular corporate store (not reseller, who will hassle you), and they exchanged my BB without any questions asked at all. The new BB has much much better battery life, doesn't drop calls, and the battery cover is tight as a ... well it's tight.
I guess I have another 30 days to exchange this one if it causes problems, but so far so good. I'd hate to exchange it because it takes time and is a hassle to have to reconfigure everything the way I like it.
You may want to double check, but I do not think the 30 starts over with the replacement device. I know for a fact that if you exchanged the device for a different device, the 30 days would not reset. If you exchanged the phone on the 29th day, you only have one day left on the new phone. So, it is always best to return, then buy again.