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Old 12-30-2005, 03:26 PM   #1 (permalink)
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Default Cingular just exchanged my BB8700c

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I bought my BB8700c from a Cingular corporate store on Dec. 4. After 3 weeks, I started having some complaints. 1. battery life was really short - i'd charge my phone overnite, and the battery would be gone by 6pm each day (I don't think it was just a battery issue either), 2. I got lots of dropped calls and "Call Failed", 3. battery cover was really loose.

Well yesterday, I went to another Cingular corporate store (not reseller, who will hassle you), and they exchanged my BB without any questions asked at all. The new BB has much much better battery life, doesn't drop calls, and the battery cover is tight as a ... well it's tight.

I guess I have another 30 days to exchange this one if it causes problems, but so far so good. I'd hate to exchange it because it takes time and is a hassle to have to reconfigure everything the way I like it.
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Old 12-30-2005, 10:33 PM   #2 (permalink)
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Back it up before you exchange it then restore that on the new one.
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Old 12-31-2005, 01:00 AM   #3 (permalink)
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How do you back up your BB??
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Old 12-31-2005, 01:13 AM   #4 (permalink)
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Use the backup/restore function of the Desktop Manager.

Hope this helps.
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Old 12-31-2005, 02:35 AM   #5 (permalink)
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Oh just to clarify a few things:

Make sure you buy your 8700c from a Cingular corporate store, NOT A RESELLER. If you buy from a reseller (you have to ask the store clerk cuz there's no way to tell from the outside of the store), then you can only return your unit to that reseller. If you bought from a Cingular corporate store, you can return the unit to any other corporate store.

Also, resellers will often hassle you like crazy if you try to return a unit. The Cingular corporate stores don't hassle you at all. Just make sure you pick a corporate store that has lots of 8700c's in stock, otherwise you'll be stuck without a phone for a while.

Hope that helps someone.
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Old 01-02-2006, 08:23 AM   #6 (permalink)
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Quote:
Originally Posted by Rockefella
I bought my BB8700c from a Cingular corporate store on Dec. 4. After 3 weeks, I started having some complaints. 1. battery life was really short - i'd charge my phone overnite, and the battery would be gone by 6pm each day (I don't think it was just a battery issue either), 2. I got lots of dropped calls and "Call Failed", 3. battery cover was really loose.

Well yesterday, I went to another Cingular corporate store (not reseller, who will hassle you), and they exchanged my BB without any questions asked at all. The new BB has much much better battery life, doesn't drop calls, and the battery cover is tight as a ... well it's tight.

I guess I have another 30 days to exchange this one if it causes problems, but so far so good. I'd hate to exchange it because it takes time and is a hassle to have to reconfigure everything the way I like it.
You may want to double check, but I do not think the 30 starts over with the replacement device. I know for a fact that if you exchanged the device for a different device, the 30 days would not reset. If you exchanged the phone on the 29th day, you only have one day left on the new phone. So, it is always best to return, then buy again.
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Old 01-02-2006, 08:56 AM   #7 (permalink)
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You do have a 1 year warranty though from the original purchase date.
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Old 01-02-2006, 09:27 AM   #8 (permalink)
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Quote:
Originally Posted by RoadRider
You do have a 1 year warranty though from the original purchase date.
The 1 year warranty will get you a refurb device...the 30 day policy is off of the orignal phone purchase...
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Old 01-02-2006, 12:38 PM   #9 (permalink)
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refurbs aren't always bad. IMOP i will be waiting until RIM fixes the problem and then replacing my phone as many times as i need to inorder to get a phone without the problem. Also, you must keep in mind if you are on the list that John sent to RIM of people that are having this dust issue then RIM will most likely handle the problem and get you a nondefective device. I think its futile to exchange anything this early in the game, whos to say you dont have the same problem.

Holding out until a better option comes around.
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Old 01-02-2006, 05:19 PM   #10 (permalink)
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Quote:
Originally Posted by John-Fox
You may want to double check, but I do not think the 30 starts over with the replacement device. I know for a fact that if you exchanged the device for a different device, the 30 days would not reset. If you exchanged the phone on the 29th day, you only have one day left on the new phone. So, it is always best to return, then buy again.

That's a good point. The problem is that I got the 2 yr service discount on the 8700c, so I got it at $349 instead of $399. In order to return and repurchase at the same price, I would have to cancel my 2 yr service and then sign up all over again. Just not worth the hassle in my opinion.
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