Hey, Did you buy it from Ebay? You have to be careful buying them off Ebay because sometimes they have an IT policy on them which makes them somewhat useless for individual use. Check to see if it has an IT policy on it. You can check this by going into options->security-> look to see if any IT policy is listed at the bottom. IF there is a IT policy then you can try to send back if an option or pray that some nice person here will send you a blank default policy. You might not get the blank policy as I have tried and not gotten a response like many others here. Hope this helps.