I did the same thing last month, the Customer NoService reps are clueless. Now, we will see what happens if I ever have to file a claim. They sold me the policy, it is their responsibility to know what they cover or don't, so I know I would prevail in a legal action, but is it worth it?
As you can see on the Cingular site, all RIM devices they have are excluded, and all other high-end phones. Basically they only cover free phones and low-end cheap devices. http://www.cingular.com/customer_ser...ent_protection
In the long run, I am still wondering if it is worth it even if it does work. It will cost me $60/year and they have a $50 deductible. Of course if my BB broke today, it would be well worth it. The older it gets, the cheaper it is to replace it and the more the insurance costs.