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Old 01-03-2006, 03:17 PM   #1 (permalink)
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Unhappy "tethered" Verizon Broadband modem interferes with ClearCase revision control softwar

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I recently purchased a 7130e through Verizon and am paying the extra $15/mo to allow the use of the BB as a tethered broadband modem through the VZ Access Manager software.

Unfortunately, whenever I have this software installed (not even using it), I can no longer use ClearCase which is a source code revision control software system from IBM/Rational. Apparently both ClearCase and VZ Access Manager play with the TCP/IP stack in incompatible ways.

Has anyone else experienced this? Does anyone have an idea how to resolve it? My current workaround is to keep VZ Access Manager uninstalled and install it only when I need it. Fortunately the installation kit is small and self-contained and it only takes a couple of minutes to install it, but I'd still like a less hacky solution if one exists...

Thanks!
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Old 01-03-2006, 03:50 PM   #2 (permalink)
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Quote:
Originally Posted by dan.proskauer
I recently purchased a 7130e through Verizon and am paying the extra $15/mo to allow the use of the BB as a tethered broadband modem through the VZ Access Manager software.

Unfortunately, whenever I have this software installed (not even using it), I can no longer use ClearCase which is a source code revision control software system from IBM/Rational. Apparently both ClearCase and VZ Access Manager play with the TCP/IP stack in incompatible ways.

Has anyone else experienced this? Does anyone have an idea how to resolve it? My current workaround is to keep VZ Access Manager uninstalled and install it only when I need it. Fortunately the installation kit is small and self-contained and it only takes a couple of minutes to install it, but I'd still like a less hacky solution if one exists...

Thanks!
Don't use ClearCase, but I would contact them and inquire about the problems you're having when using VZ Access.
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Old 01-03-2006, 05:17 PM   #3 (permalink)
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Not sure what exactly is interfering, but have you tried connecting without using vzaccess application?

To do so, launch desktop to get the BB and computer communicating (minimize but leave running!), then go to START:Settings:Network Connections:NationalAccess - Broadband Access, then hit the dial button when the connector comes up. It should connect to the network without the vzaccess application.

I doubt it will make a difference, but it's at least worth a try...
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Old 01-04-2006, 08:55 AM   #4 (permalink)
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I don't have the Network Connection you describe (I think VZ Access Manager takes care of this). I can set it up manually, but don't have the details of what needs to go in there. Do you have it? Can you post the instructions for configuring it manually?

Sounds promising as the ClearCase problem *only* happens when VZ Access Manager is installed. I don't need to actually run ClearCase when accessing the network through the tether, I just need it to work when I am connected to the LAN. I certainly have no problem connecting to the network as you describe instead of through VZ Access Manager if I can get it working that way.

Thanks!
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Old 01-04-2006, 07:58 PM   #5 (permalink)
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Thumbs up Manual Network Connection works great!

Great news! (at least for me)

I got this working thanks to the suggestions to my original post. For posterity here is the recipe (a combination of information from the Verizon Wireless quick reference guide that came from the 7130e and tips I figured out.

If you have installed VZ Access Manager -- Uninstall it before doing anything else, THEN repair the installation of Blackberry Desktop Manager v4.1 (VZ Access Manager uninstallation removes the USB COM4 port and some modem support). The repair will not adversely affect anything you have set up in Blackberry Desktop Manager such as third party syncs, etc.

The approach of manually setting up a network connection to Verizon National Access and manually telling it to connect works fine and since it is the VZ Access Manager that interferes with Clearcase, that problem is solved.

Before creating the network connection, make sure you have the modem correctly created. Using the default modem will result in a maximum bandwidth of 115K. With the Verizon modem and EVDO service I can get much faster. You may need to select Configure at some point to boost the maximum connection speed for the modem or the network connection (not sure which).

The following instructions are for Windows XP Professional.

Control Panel -> Phone and Modem Options
Select Modems tab
Press Add
Check "Don't detect my modem" and press Next
Select Manufacturer Verizon
Select Modem "Verizon Wireless Phone HS (1xRTT)"
Press Next
Select COM4 Port
Press Next
If warned about the driver being unsigned, continue

Now that you have the modem installed, follow the instructions below to set up the network connection.

1. Control Panel -> Network Connections -> New Connection Wizard
2. Click Next
3. Select "Connect to the network at my workplace"
4. Click Next
5. Select "Dial-up connection"
6. Click Next
7. In the Company Name field type "Verizon National Access"
8. Click Next
9. In the Phone Number field type #777
10. Click Next
11. Select who has access to this connection
12. Click Next
13. Click Finish
14. Open the Properties of the new connection
15. Select the Verizon Wireless Phone HS (1xRTT) modem
16. Press Configure
17. Increase the maximum speed (whee!)
18. Press OK
19. Select the Security tab
20. Select the Advanced (custom settings) option
21. Click Settings
22. Select only the CHAP checkboxes
23. Click OK


Once all this initial setup is done, to connect simply tether the 7130e with to the computer with the USB cable, start Blackberry Device Manager and make sure it connects to the Blackberry, then select the Verizon National Access network connection and press Dial!
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