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Old 01-03-2006, 04:43 PM   #1 (permalink)
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Question Syncing with Outlook Enterprise Server

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Hello all. Quick question. When I add a new appt, task, note, etc. I have to sync at least twice before it is recognized and updated in the BB. Does anyone else have this problem, or know how to fix it?
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Old 01-03-2006, 09:18 PM   #2 (permalink)
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When you post this type of question, supply us with details...like what type of sync are you doing? Are you on a BES or not? If you are on a BES, is it wireless? What BES/Handheld OS you are using? Are you using an 8700 or did you just pick anywhere to post this question? No details, no answers...]

EDIT: just noticed, you said Outlook enterprise server...you meant BES?
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Last edited by stevew : 01-03-2006 at 09:20 PM. Reason: Missed some details...
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Old 01-03-2006, 09:29 PM   #3 (permalink)
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if you are syncing Wirelessly make sure under home screen>calendar>options>Wireless synchronzation is checked (yes). I had a user who was suppose to be syncing wireless on Bes 4.o, but was manually sync with a USB cable which turns off the default wireless syncing feature in 4.0. i'm just throwing this out as a quick fix, but like Stevew says in the above reply, more info is always better.

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Old 01-04-2006, 08:28 AM   #4 (permalink)
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Sorry, new user here. Anyway, here are the details. I am syncing with the USB Cable (didn't even know you could sync wirelessly). I have an 8700C from Cingular. My company uses a BES. Software version is 4.1.0.194. Hopefully this helps you help me. Thanks in advance.
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Old 01-04-2006, 09:02 AM   #5 (permalink)
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So...you need to check with your besadmin to see if your BB has been provisioned for wireless sync on the BES. Do you have an enterprise activation icon on your home screen? Sounds like your problem could be there...When you sync via USB, if the device has been provisioned for wireless sync, the enterprise activation will occur even if the password has not been assigned for a wireless sync. You don't want to sync via USB if that's the case as it will cause issues. Your BB also has to have wireless sync turned on for each of the Outlook functions...tasks, memo's, e-mail, calendar, etc...this is done under the options in each of those areas on the BB. Once you are syncing wirelessly, this problem should go away....but 1st check to see if:

a) Your BB has an enterprise activation icon on the home screen
b) Each of the Outlook functions on your BB has the wireless sync option turned on (if it never got wirelessly activated, the option will not be there except on mail).
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