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scene 08-05-2010 11:33 AM

blackberry 8800 problem
hi.. i recently purchased a blackberry 8800 unlocked version from ebay.

i am using reliance smart connection on it.. the problem is that i cant send sms. when i try to send an sms i get an error: protocol stack error..

but when i inserted a vodafone sim card it worked fine... when i inserted back the reliance sim.. after few sec it showed an error.. : system failure.

plz help.

Dubdub 08-05-2010 12:03 PM

Does Reliance support SMS? If so, is it properly activated on your account? Seems to me that you need to call your carrier. SMS is a carrier issue, not a BB one.

scene 08-05-2010 12:04 PM

i used this sim card on nokia phones before... i have sent a lots of sms using this sim..

rambo47 08-05-2010 07:32 PM

You may have an old IT Policy from the previous user. 8800s were very popular corporate models partially because of the lack of a camera. Perhaps this IT Policy is blocking text messaging.

scene 08-05-2010 08:31 PM

how do i fix the problem?

Dubdub 08-05-2010 08:35 PM

Check the FAQ or search on "remove IT Policy".

scene 08-05-2010 09:22 PM

Download the file policy.bin Download Here <<< the download link seems to be broken

i restored the phone to tis factory settings.. still having the same prob.

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