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Old 08-05-2010, 11:33 AM   #1 (permalink)
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hi.. i recently purchased a blackberry 8800 unlocked version from ebay.

i am using reliance smart connection on it.. the problem is that i cant send sms. when i try to send an sms i get an error: protocol stack error..

but when i inserted a vodafone sim card it worked fine... when i inserted back the reliance sim.. after few sec it showed an error.. : system failure.

plz help.
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Old 08-05-2010, 12:03 PM   #2 (permalink)
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Does Reliance support SMS? If so, is it properly activated on your account? Seems to me that you need to call your carrier. SMS is a carrier issue, not a BB one.
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Old 08-05-2010, 12:04 PM   #3 (permalink)
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i used this sim card on nokia phones before... i have sent a lots of sms using this sim..
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Old 08-05-2010, 07:32 PM   #4 (permalink)
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You may have an old IT Policy from the previous user. 8800s were very popular corporate models partially because of the lack of a camera. Perhaps this IT Policy is blocking text messaging.
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Old 08-05-2010, 08:31 PM   #5 (permalink)
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how do i fix the problem?
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Old 08-05-2010, 08:35 PM   #6 (permalink)
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Check the FAQ or search on "remove IT Policy".
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Old 08-05-2010, 09:22 PM   #7 (permalink)
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Download the file policy.bin Download Here <<< the download link seems to be broken


i restored the phone to tis factory settings.. still having the same prob.

Last edited by scene : 08-05-2010 at 09:23 PM.
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