BlackBerry Forums Support Community               

Closed Thread
LinkBack Thread Tools
Old 08-12-2010, 04:41 PM   #1 (permalink)
New Member
Join Date: Aug 2010
Model: 8820
Carrier: at&t
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Connection issues in DM

Please Login to Remove!

I'm a n00b to BBs and I have a BB 8820 and I recently upgraded the device software to v4.5.0.182 and the BB Desktop Manager (DM) is v5.0.1.37 on a Windows XP machine.

After the upgrade I no longer have my contacts' info and wont to restore a backup. I am unable to sync, restore a backup, check device properties, and create a backup; I get a connection or communication error.

The PC sees the BB fine, I can check the link status w/ the BB Device Manager Properties, and the BB is listed as connected in the bottom-left corner of BB DM. I can run Application Loader and delete/install apps fine.

When I run Synchronize I get a "Failed to Connect device..." error.
When I restore a backup I get a "There was a communication error between the device and the DM" error.
When I try to create a backup I get an "Error backing up database(s)" error.
When I go to Help->device properties I get a communication error.

Any suggestions? Thanks.
Old 08-12-2010, 04:44 PM   #2 (permalink)
BlackBerry God
aiharkness's Avatar
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
Carrier: T-Mobile USA
Posts: 13,958
Post Thanks: 24
Thanked 525 Times in 510 Posts

Did you try a hard reset yet? That is, with the power on, remove the battery on the blackberry for about thirty seconds. If you haven't tried that yet, then that's the first thing to try, and hopefully that will be the cure. .... And disconnect from the USB when you do the hard reset.
- Ira
Closed Thread

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

BALDOR SERVO DRIVE # VE0667A02 picture6-12V AC/DC DIY Kit Single Power Supply Audio Amplifier Board Module TDA2030A
6-12V AC/DC DIY Kit  Single Power Supply Audio Amplifier Board Module TDA2030A picture1PCS R6502AP R6502P R6502 Rockwell CPU 6502 DIP-40 IC CHIP
1PCS R6502AP R6502P R6502 Rockwell CPU 6502 DIP-40 IC CHIP pictureUsed Fanuc Servo Amplifier A06B-6093-H102
Used Fanuc Servo Amplifier A06B-6093-H102  pictureBerger Lahr Sig Positec Wdm3-004.0801 6404080103
Berger Lahr Sig Positec Wdm3-004.0801  6404080103 picture

Copyright 2004-2016
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.