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Old 01-08-2006, 01:03 AM   #1 (permalink)
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Angry No email, bis, pin, etc, but have unlimited bb data plan

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I'm definitely mad as h&!! with Cingular. I called in for regarding a charge on my billing statement. Now, all my BB does is make phone calls although I have GPRS. Of course, there's nothing I can do until Monday now. I'm using the 7100g and I'm unable to send or receive emails, pin messages, use the BB browser etc. I tried logging in to BIS and it said that my account has been suspended. Yet, Cingular after hours said that my account isn't suspended. They were unable to help me because I have a BB and I need to speak to someone in data support. Interestingly, I can connect to the Cingular Browser and Verichat. Evidently, that means those two things don't use the same data as the aforementioned. I'm also able to make phone calls and receive text messages.

I have the latest software installed. In the past 2 weeks, my account has been messed up in some kind of way where it was de-activated or something. This is unacceptable. It seems that it is time for me to look elsewhere if Cingular can't handle their business properly!!!!!!!!!!!!
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Old 01-08-2006, 02:34 AM   #2 (permalink)
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"Everyone expects perfection from technology, the day that everyone realizes it will never happen is the day the world becomes a better place." - Andre

I'll give you the part where it shouldn't take 2 weeks to fix and I'd probibly switch because of it; but (this is just a thought I have at the moment, not trying to "bash" you or anything, so please don't take it personal) I never understood why people get ticked off because something broke; Sure I like technology just as much as everyone else, possibly more; but if it breaks, for me, it's really not that big of a deal. I just go live my life, and sometime between work, school, and weekends I'll possibly if i'm bored go figure how to fix whatever broke... but am I going to be like omg, it broke! and try to fix it right now... Nah, who cares, i'd rather just live my life than worry about broken technology. I just get a piece of paper and a pen to write something, go to someone if I want to talk with them, or even just ride a bike if the car breaks.

Though I dunno, maybe I like simple things? I pay 67 a month for my blackberry service (voice/data) but I can hardly justify it even though it's cheaper than alot of people with blackberrys. I use the data service alot, but then I also figure theres probibly better things I can do with my time than go online and surely there has to be something better to spend the 67 bucks on or 804 a year; if I still wanted to blow it on technology I could buy a new Thinkpad every year with that money. Sure if I get rid of the cellphone I can't call people wherever, but oh well... I didn't have a cellphone till I was 16, lived fine without it.
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Old 01-08-2006, 07:41 AM   #3 (permalink)
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Go into Host Routing Tables under options and try registering again, you should also try resending your service books. If that doesn't work see if Cingular can delete the mentioned BIS account and create a new one, then try starting from scratch.
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Old 01-08-2006, 09:43 AM   #4 (permalink)
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Quote:
Originally Posted by andrebsd
"Everyone expects perfection from technology, the day that everyone realizes it will never happen is the day the world becomes a better place." - Andre

I'll give you the part where it shouldn't take 2 weeks to fix and I'd probibly switch because of it; but (this is just a thought I have at the moment, not trying to "bash" you or anything, so please don't take it personal) I never understood why people get ticked off because something broke; Sure I like technology just as much as everyone else, possibly more; but if it breaks, for me, it's really not that big of a deal. I just go live my life, and sometime between work, school, and weekends I'll possibly if i'm bored go figure how to fix whatever broke... but am I going to be like omg, it broke! and try to fix it right now... Nah, who cares, i'd rather just live my life than worry about broken technology. I just get a piece of paper and a pen to write something, go to someone if I want to talk with them, or even just ride a bike if the car breaks.

Though I dunno, maybe I like simple things? I pay 67 a month for my blackberry service (voice/data) but I can hardly justify it even though it's cheaper than alot of people with blackberrys. I use the data service alot, but then I also figure theres probibly better things I can do with my time than go online and surely there has to be something better to spend the 67 bucks on or 804 a year; if I still wanted to blow it on technology I could buy a new Thinkpad every year with that money. Sure if I get rid of the cellphone I can't call people wherever, but oh well... I didn't have a cellphone till I was 16, lived fine without it.


Evidently, this must be your favorite quote above and you do seem to like bashing people with that quote.

Now, if it was some temporary thing going on, that's one thing but not for 2 weeks. Please save your bashing next time. I don't expect to pay for a service that only works once in awhile. I do understand that technology can break down from time to time, but not as much as mine has in 2 weeks.
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Old 01-08-2006, 09:53 AM   #5 (permalink)
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Quote:
Originally Posted by finch
Go into Host Routing Tables under options and try registering again, you should also try resending your service books. If that doesn't work see if Cingular can delete the mentioned BIS account and create a new one, then try starting from scratch.

I did register again using the Host Routing Tables. I'm unable to resend the service books because I'm unable to log in to BIS. It says ACCOUNT SUSPENDED CALL CINGULAR. When I called Cingular, they said that they don't show that my account is suspended. Yet, that's the CS reps. The last 2 times that this happened somehow or should I say someone removed the BB plan/set up/whatever you may wish to call it from my account. Cingular told me last night that I'm SOL until Monday when BB support is open again. I went back to the BB because of the issues with the Treo 650 always crashing. Now, Cingular keeps removing my BB account. It's a ashame that I called in because of an error on my bill and I was given a credit and now my account no longer works.
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Old 01-08-2006, 10:10 AM   #6 (permalink)
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By the way, when I tried to set the account up again, I got the following error message after submitting the IMEI and PIN for my device:

Service does not belong to allowed services for this customer


Please ensure you have proceeded to the proper service provider's activation site, as specified within the provided documentation.

Contact Cingular Wireless at 1-866-CINGULAR for additional support.
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Old 01-08-2006, 01:49 PM   #7 (permalink)
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Quote:
Originally Posted by phillyslickster
I did register again using the Host Routing Tables. I'm unable to resend the service books because I'm unable to log in to BIS. It says ACCOUNT SUSPENDED CALL CINGULAR. When I called Cingular, they said that they don't show that my account is suspended.
Cingular told me last night that I'm SOL until Monday when BB support is open again.
That is true. Do not attempt to fix your blackberry yourself- it won't work and you may end up breaking it badly. I hate to see how almost every time there is a problem reported someone jumps with "delete service books" advice or something equally dangerous.
You may really screw your device by doing what some people suggest, even if they do it with best intentions, and even if it works in some specific cases.

Wait till Monday, call Cingular again and make them fix your account.

Quote:
It says ACCOUNT SUSPENDED CALL ...
When you see message like this- call your provider.
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Old 01-08-2006, 02:34 PM   #8 (permalink)
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Quote:
Originally Posted by phillyslickster
Evidently, this must be your favorite quote above and you do seem to like bashing people with that quote.

Now, if it was some temporary thing going on, that's one thing but not for 2 weeks. Please save your bashing next time. I don't expect to pay for a service that only works once in awhile. I do understand that technology can break down from time to time, but not as much as mine has in 2 weeks.
Ofcourse I like using it, I made that myself.... and if you took the time to read, you would notice that it was not directed at you. (It's more of a rant, since I work as tech support) I gave you the thing about the 2 weeks, I did not say that you should not do anything after 2 weeks and I did say that I would probibly cancel because of it.

BTW: Please find me ANY other time that i've used that quote; never been used before this message so I wouldn't even bother. If you can't handle opinions you really aught to not use message boards, they are for collaboration and posting in a "General 7100 Series Discussion" board doesn't mean your only getting tech support from your question; you'll get a discussion.

If you want tech support, then call tech support. You can call me when I'm actualy at work, because thats my job anyway... Yeah I fix computers for a living, but i'll still never give a hoot if my personal junk breaks. Their stuff breaks, sure i'll fix it... can't say I like it though.

Last edited by andrebsd : 01-08-2006 at 02:46 PM.
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Old 01-08-2006, 03:14 PM   #9 (permalink)
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If you ro anyone else for that matter feel like the way, you posted, then I feel that you shouldn't post that comment. Maybe it wasn't you but that's not the first time I've read that same comment here and elsewhere. I frequent several message boards. I have a problem with people coming up with sarcastic answers and not knowing what the person has done as far as troubleshooting. I'll troubleshoot myself and if I can't seem to find the answer, then I go to the message boards. Sometimes, there's no post to mine or others. Yet, if I find the answer before others have assissted, I'll come back and comment on it in a post. That way, if someone else has the same issue, they'll see it here. The message boards can be very helpful. Yet, as I have seen that there are some, not mentioning anyone in particular, that just come to message boards to be sarcastic. There are times when I'd like to do the same myself, but I don't even bother. It's not what the way the forum was intended to be used. There are a few posters out there that make the same comment that you did in a nutshell whenever anyone has an issue that they post. That's all.
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Old 01-08-2006, 03:20 PM   #10 (permalink)
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Never said that I'm looking for tech support, but sometimes others may have experienced similar issues as well. I've called Tech Support and they don't even know where to begin sometimes. I have to give them a recap because no detailed comments were left.
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Old 01-08-2006, 03:24 PM   #11 (permalink)
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Quote:
Originally Posted by Berry One
That is true. Do not attempt to fix your blackberry yourself- it won't work and you may end up breaking it badly. I hate to see how almost every time there is a problem reported someone jumps with "delete service books" advice or something equally dangerous.
You may really screw your device by doing what some people suggest, even if they do it with best intentions, and even if it works in some specific cases.

Wait till Monday, call Cingular again and make them fix your account.



When you see message like this- call your provider.
I've been calling Cingular since last night and they said they didn't see anything, but I'll get with BB support on Monday.
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Old 01-09-2006, 05:31 PM   #12 (permalink)
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After I called BB support today, they readily knew my issue and how to resolve it before I could fully tell them. It seems that the system is botched at CIngular. Anytime that Customer Care gives a BB user a credit or adds any feature to the BB account, it de-activates the PIN. Therefore, once any changes are made to your account, you need to call BB support to make sure that they re-activate your PIN. It is a known issue and not all CC reps know of this issue.

I asked when their system would be repaired and the rep in BB support didn't know if and/or when it would. The rep did also mention that this has been happening a lot recently.
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Old 01-09-2006, 05:38 PM   #13 (permalink)
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I guess I need to call I had a credit applied to my account for data but my BIS is still active, my BB hasn't been out of GSM all day :(
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Old 01-09-2006, 05:44 PM   #14 (permalink)
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Quote:
Originally Posted by nb_mitch
I guess I need to call I had a credit applied to my account for data but my BIS is still active, my BB hasn't been out of GSM all day :(
Give them a call at BB support. I posted the answer, so that it may help the next person that has this same or similar issue. I guess Cingular must still be making transitions and changes to their system, but he didn't say. I've never had this happen before and had a BB on my account since I started with Cingular 1.5 years ago.
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