BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 01-11-2006, 08:18 AM   #1 (permalink)
Thumbs Must Hurt
 
Join Date: Dec 2005
Model: 8800c
Carrier: Cingular
Posts: 68
Post Thanks: 0
Thanked 0 Times in 0 Posts
Unhappy *Problem!!* Emails are not deleted from Outlook when deleted on BBerry

Please Login to Remove!

Here is a ticket I currently have open for our main boss here at work:

"E-mails deleted from Blackberry are not immediately deleted from the Inbox on the users mailbox "

How can I fix this? I dont recall the Blackberry email deletion ever affecting the Outlook mailbox...however, this user wants the Blackberry to delete his inbox email too. Is there a setting I'm missing?
Offline  
Old 01-11-2006, 08:20 AM   #2 (permalink)
BBF Moderator
 
Stinsonddog's Avatar
 
Join Date: Mar 2005
Location: Northern California
Model: 9700
PIN: Agaboobie
Carrier: AT&T
Posts: 5,518
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Bes?

Which version. Only the most recent ones offer full email reconciliation, at least on ours which is Lotus Notes. I think it's 4.0. That did not happen on 3.6.


Quote:
Originally Posted by MrFace
Here is a ticket I currently have open for our main boss here at work:

"E-mails deleted from Blackberry are not immediately deleted from the Inbox on the users mailbox "

How can I fix this? I dont recall the Blackberry email deletion ever affecting the Outlook mailbox...however, this user wants the Blackberry to delete his inbox email too. Is there a setting I'm missing?
__________________
Shortcuts Rule!! Download Link:[Stinsonddog's Blackberry Tips ] GET TORCHED
@ Stinsonddog
Offline  
Old 01-11-2006, 08:33 AM   #3 (permalink)
BlackBerry Mensa
 
takeshi's Avatar
 
Join Date: Jan 2005
Location: Houston
Model: 8310
Carrier: at&t
Posts: 7,741
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Have you checked the reconciliation options on the handheld?
Offline  
Old 01-11-2006, 08:33 AM   #4 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Jul 2005
Location: Southern Arizona
Model: 8830
Carrier: Sprint
Posts: 495
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Correct. Under the latest version, while in the email screen, go to
Options>->EMail Reconciliation>->
Make your choice whether to detele from Handheld, Mailbox & Handeheld or Prompt,
Wireless Reconcile:On
HTH
__________________
Alberto
Offline  
Old 01-11-2006, 09:15 AM   #5 (permalink)
Thumbs Must Hurt
 
Join Date: Dec 2005
Model: 8800c
Carrier: Cingular
Posts: 68
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by AlbertoM
Correct. Under the latest version, while in the email screen, go to
Options>->EMail Reconciliation>->
Make your choice whether to detele from Handheld, Mailbox & Handeheld or Prompt,
Wireless Reconcile:On
HTH
This is on the Blackberry itself, correct?
Offline  
Old 01-11-2006, 09:22 AM   #6 (permalink)
Thumbs Must Hurt
 
Join Date: Dec 2005
Model: 8800c
Carrier: Cingular
Posts: 68
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Ah, nevermind, it appears this was resolved without my knowledge. THanks!!
Offline  
Old 01-11-2006, 10:19 AM   #7 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Jul 2005
Location: Southern Arizona
Model: 8830
Carrier: Sprint
Posts: 495
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by MrFace
This is on the Blackberry itself, correct?
My apologies. Correct.
__________________
Alberto
Offline  
Old 01-11-2006, 10:19 AM   #8 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Jul 2005
Location: Southern Arizona
Model: 8830
Carrier: Sprint
Posts: 495
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by MrFace
Ah, nevermind, it appears this was resolved without my knowledge. THanks!!
Sometimes it seems to take a while, sometimes it is just about instantaneous. Maybe someone else knows why.
__________________
Alberto
Offline  
Old 01-11-2006, 03:04 PM   #9 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Feb 2005
Location: Alberta
Model: 8300
Carrier: Rogers
Posts: 350
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

My understanding is deleting and message status (read, unread etc) takes a lower priority on the server and there could be a slight delay in the bb reconciling. On the message list press in the wheel and scroll to Reconcile Now to force it and you should see the changes immediately.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.