Originally Posted by scotth
Not sure if it is an option for you or not, but if the user can download and install Desktop Manager 4.1, connect to your BES, wipe the 8700c and then activate using the cable, that may work better than OTA activation. If you are upgrading from an older BB it may still hang at 90% and you will have to wipe the handheld again and start over. The second time it should work fine though.
I had one user install the desktop manager software that came with the Blackberry and used the included intellisync to update his BB from Outlook.. and it corrupted his service book.. he could send an email, but not reply to one.. also could not use the web browser... once I sent the service book down, it was fixed.....