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Old 01-22-2006, 12:28 PM   #1 (permalink)
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Exclamation AT&T To Cingular-What a nightmare

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OK finally decided to designate the 8700 as my primary BB device with the previously used 7290 as a backup. I still like some things better about the 7290. Also added a Razr line for $9.99. However, what a nightmare this was. Both numbers I had were AT&T, which does not allow you to add a line because there are no more numbers being handed out. The rep at the Cingular "non-corporate" store actually went so far as to tell me I had to go find an AT&T number to do what I wanted. I asked him if I should start with eBay.

Couple things learned:

1.If you have an old ATT wireless number then you can not add a line without first migrating to Cingular and this can only be done if you have financial responsibility. Brings into play those of us whose company supplies us with devices. More importantly, the ATT devices...in this case my 7290 will NOT accept Cingular numbers so a hardware upgrade is required. I challenged this by asking if the device could be unlocked. I was told a Cingular device could be unlocked to accept an ATT number but why would one want to do this? I suppose to keep their existing number

2. NEVER EVER try to accomplish anything through a Cingular store unless it is known as a "Corporate Store." They are the best for any sort of issue. They also informed me that come June the tower migration would be complete and the service would beat out all others---especially Verizon hands down. I actually believe him because he was honest enough to tell me the service is marginally second today--- only to Verizon.

Just sharing the info..
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Old 01-23-2006, 06:04 PM   #2 (permalink)
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Default Easy was to deal with Cingular...

The easiest way to deal with Cingular if you are having a problem is to skip the stores, skip customer service, and just dial the "Office of the President". I have had about 30 encounters with them recently to resolve issues related to service... Between a few well grounded legal threats, and FCC complaints, all the issues were resolved in a timely fashion.
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