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Old 08-10-2011, 05:17 PM   #1 (permalink)
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Default Blackberry Storm 9500 , blinking red lights

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well one day my bb froze up so i removed the battery then it wouldnt turn back on? i decided maybe my battery was dying so i charged it up no screen on at all just a blinking red light on my blackberry ( i dont know sequence codes for bb's so here it goes ) blinks red twice then pauses for a second and blinks red four more times. no water damage no physical damage i had 6.0 os, so any idea's?

Carrier : Verizon
Blackberry: Storm 9500

also i saw another post blinking red lights of death well i have never used blackberry desktop before but i clicked application and then plugged my blackberry in and nothing happened at all.
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Old 08-10-2011, 05:37 PM   #2 (permalink)
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Default Re: Blackberry Storm 9500 , blinking red lights

You do need to make sure you do not have a power problem. Make sure the battery is tight in the compartment and that terminals and contacts are clean and not bent. Plug into a wall charger and leave for an hour. Then while still plugged in, remove the battery for a moment an replace. If it does not boot, it would be a good idea to try with a battery that you know is good.

You also need to remove the micro SD card if you are using one. If the device boots, then the card is the problem.

If not power and not the card, then the next step is to wipe the device and then reinstall the device software.

See blackberryfaq.com and the article on JL_CMDER. Use this to wipe the device. An alternative is to use BBSAK.

After wiping, install the OS from your carrier, or see the latest OS thread for your model here on the forum.
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Old 08-10-2011, 05:39 PM   #3 (permalink)
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Default Re: Blackberry Storm 9500 , blinking red lights

question if the first 2 dont work card and power how can i wipe it if my computer does not even recognize it? or show up that something is plugged in.
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Old 08-10-2011, 05:59 PM   #4 (permalink)
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Default Re: Blackberry Storm 9500 , blinking red lights

You'll need to verify the problem is not the USB cable, not the USB port on the computer, and not the computer. Then see What to do next if Jl Cmder will not connect and wipe - BlackBerryFAQ.

It is a process of elimination. Your problem could be hardware, something broke or failed. If you exhaust all other possibilities, and you are unable to wipe and reload the software, that is what will be left to conclude.

Also, be aware that some have had to repeat the procedure at the link above a number of times to make the connection. If you have to use that procedure and it doesn't work, try again.

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Last edited by aiharkness : 08-10-2011 at 06:08 PM.
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Old 08-10-2011, 06:19 PM   #5 (permalink)
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Default Re: Blackberry Storm 9500 , blinking red lights

i cant find JL _CMDER maybe im blind
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Old 08-10-2011, 06:20 PM   #6 (permalink)
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Default Re: Blackberry Storm 9500 , blinking red lights

How do I wipe the BlackBerry using Jl Cmder? - BlackBerryFAQ

Download link is listed in Step 1.

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Old 08-10-2011, 07:29 PM   #7 (permalink)
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Default Re: Blackberry Storm 9500 , blinking red lights

i tried doing the command prompt way and windows 7 isnt letting me..
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Old 08-11-2011, 01:05 AM   #8 (permalink)
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Default Re: Blackberry Storm 9500 , blinking red lights

Quote:
Originally Posted by Relyks View Post
i tried doing the command prompt way and windows 7 isnt letting me..
Make sure you are logging into the command prompt with the administrator privileges.

As an aside, you posted this question in the Legacy forum which is designated for blackberries past their end of life cycle (8800, 8700, 7290 and older). In the future, you should post your questions about your Storm 9500 in the appropriate forum: http://www.blackberryforums.com/gene...cussion-storm/ . This will give you a better chance of people reviewing your questions who have your device and may help your questions get answered easier.

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Last edited by Medic48 : 08-11-2011 at 01:07 AM.
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Old 11-30-2011, 04:51 AM   #9 (permalink)
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Default Re: Blackberry Storm 9500 , blinking red lights

Take the battery out and then put it back in.

It may have "died" because of a software problem, not because the battery was dead, if this is the case only a "battery pull reset" will solve the problem.
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