01-31-2006, 01:50 PM
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| | 8700 doesn't like talking to Dell Latitude D-series..
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A little more information.
Two of my executives recently demanded that they get 8700's, upgrading from 7100g's. We currently run BES3.6. Before anyone say it, I know we should upgrade but it won't happen before BES4.1 come out, hopefully in March. Anyway, for contact synchonization, we have to run the Desktop Manager at the user workstation.
The problem is...neither executive's notebook will recognize the newer devices with Desktop Manager 4.0 installed when trying to synchronize via USB. Actually, it works fine if I can plug the USB cable directly into the notebook. But it doesn't work when the notebook is plugged into a port replicator, the normal conditon for notebooks in the office. I see the OS recognize the device but the Desktop Mangaer never recognizes the device in this configuration.
If I try to run Desktop Manager 3.6 which we previously used, I get a notice that the USB-port's current isn't sufficient to charge the device but at least, the Deskop Manager will procede with normal synchronization while the notebook is plugged into the port replicator.
I tried duplicating this problem on my own identical notebook but I'm not having any problems. I tried swaping the port replicators, USB cables and even moved the hard drive over to another notebook and still go the same results. So, I've pretty much isolated it to software. That said, the the only commonality I can find is that the two notebooks on which this process is failing both have had earlier versions of the Desktop Manager and earlier Crackberrys like the 7290 and 7100.
I've done as clean an install as I could without wiping the drive completely and starting from scratch. I'm looking for new suggestions. During the last install, I cleared the HKLM and HKLU registry entries, the C:\Program Files\Common Files\Research In Motion and C:\Program Files\Research In Motion folders before attemptiing another reinstall. The result is always the same. Neither notebook will recognize and synch with a 8700 via USB.
I've updated the BiOS, Chipset and USB drivers on both notebooks. As said before it works fine outside the port replicator but I need it to work while the notebook is docked. I can't trust the executives to plug-unplug their monitors, keyboards, mice and ethernet cables everyday without damage or other problems. Just docking can be an adventure. I also tried reinstalling the BlackBerry's OS but that had no affect.
Suggestions would appreciated. Thanks,